Subject: New Reply Received - Fwd: Order # 9572689404 - Bank Refund.
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 11:34:14 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Fwd: Order # 9572689404 - Bank Refund.   Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Can you please get this resolved for me as I am receiving no responses from the person in question</div>
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Regards</div>
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<div>From: zahra bawaney &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Thursday, 16 June 2022, 15:10<br>
<strong>To:</strong> [email-masked] &lt;[email-masked]&gt;<br>
<strong>Subject:</strong> Fwd: Order # 9572689404 - Bank Refund. <br>

<br>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Further to our conversation please scroll down for email chain.<span></span>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">There also a chat on the account which you access with Ahmed Faraz</div>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Fault product was returned to you 3-4 weeks ago. Instead of processing refund or speaking to us you gave us vouchers. We were leaving the country this gentleman told us to buy something
 from online voucher and as we pick up return it straight away to get cash (non furniture).<span></span>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">We went to burjuman store did that and the store manager wouldn't issue refund. She spoke to this man at the head office who told her to keep the order and return to warehouse and
 told us not to collect.</div>
<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Then he emailed us as below on 6th June asking for bank details.</div>
<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">He acknowledged bank account transfer refund on 7th and 12th. And now we have not ecieved any contact </div>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">We have left the country we want the refund to be processed in our bank account ASAP.</div>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Please review emails below</div>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Thanks</div>
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<strong>From:</strong> zahra bawaney &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Thursday, 16 June 2022, 15:05<br>
<strong>To:</strong> Ahmed Faraz &lt;[email-masked]&gt;<br>
<strong>Cc:</strong> HomeBox Customercare UAE &lt;[email-masked]&gt;; homebox skygardensm &lt;[email-masked]&gt;; Homebox SkyGardenMA &lt;[email-masked]&gt;; Ahmed Zoher &lt;[email-masked]&gt;<br>
<strong>Subject:</strong> Re: Order # 9572689404 - Bank Refund. <br>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Hi Ahmed,<span></span>
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">
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<div dir="auto" style="color:rgb(33,33,33); background-color:rgb(255,255,255)">Chasing you again on this as you have decided not to reply.</div>
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<strong>From:</strong> zahra bawaney &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Thursday, 16 June 2022, 12:18<br>
<strong>To:</strong> Ahmed Faraz &lt;[email-masked]&gt;<br>
<strong>Cc:</strong> HomeBox Customercare UAE &lt;[email-masked]&gt;; homebox skygardensm &lt;[email-masked]&gt;; Homebox SkyGardenMA &lt;[email-masked]&gt;; Ahmed Zoher &lt;[email-masked]&gt;<br>
<strong>Subject:</strong> Re: Order # 9572689404 - Bank Refund. <br>
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Hello Ahmed, I have not received any reply from you regarding the refund? Please can you update me on this issue.  Thanks
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<font color="#000000" style="font-size:11pt"><b>From:</b> zahra bawaney &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, June 15, 2022 12:24:25 PM<br>
<b>To:</b> Ahmed Faraz &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; homebox skygardensm &lt;[email-masked]&gt;; Homebox SkyGardenMA &lt;[email-masked]&gt;; Ahmed Zoher &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Order # 9572689404 - Bank Refund. </font>
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<div>
<div dir="auto">Hi Ahmed,</div>
<div dir="auto">
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<div dir="auto">Just wanted to chase as this has been now 7 working days since I raised this case with you. I was promise 2-3 business days last week and now we are on day 7 with no sight of the refund. Can you please let me why this is the case.</div>
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<div dir="auto">Regards</div>
<div dir="auto">
<br>
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<div dir="auto">Zara</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Ahmed Faraz &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, June 12, 2022 3:50:56 PM<br>
<b>To:</b> zahra bawaney &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; homebox skygardensm &lt;[email-masked]&gt;; Homebox SkyGardenMA &lt;[email-masked]&gt;; Ahmed Zoher &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Order # 9572689404 - Bank Refund. </font>
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Hi,</div>
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Good afternoon,</div>
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<div class="x_x_MsoNormal" style="margin:0in; font-size:11pt; font-family:Calibri,sans-serif">
As we discussed on the telephonic conversation, and we stay connected our concern department for follow up.
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<div class="x_x_MsoNormal" style="margin:0in; font-size:11pt; font-family:Calibri,sans-serif">
We forward the bank detail to update in our system and it will reflect soon but its takes time like 2 3 business days.
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<div class="x_x_MsoNormal" style="margin:0in; font-size:11pt; font-family:Calibri,sans-serif">
And will update you tomorrow 13-06-22 after 12 pm by call. </div>
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Thanks for your patience. </div>
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Regards,</div>
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<span style=" margin-left:22px; margin-top:164px; width:368px; height:164px"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0OTk2NzQ5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oMQw4QBIZpIuiAGeORsPLjOa5tosABNgGvRvRd_MxNA" data-id="2043349967496" alt="A close up of a sign

Description automatically generated" id="[email-masked]" style="width: 2.5555in; height: 1.1388in; max-width: 100%"></span><span style="font-size:8.0pt"></span>
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<div class="x_x_MsoNormal" style="margin:0in; font-size:11pt; font-family:Calibri,sans-serif">
<span style="font-size:8.0pt">Ahmed Faraz</span>
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<span style="font-size:8.0pt">Customer care Executive</span>
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<span style="font-size:8.0pt">T   :  800 HOMEBOX (4663269)</span>
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<span style="font-size:8.0pt">F   :  +971 4 5172380</span>
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<span style="font-size:8.0pt"> E   :  <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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<div class="x_x_MsoNormal" style="margin:0in; font-size:11pt; font-family:Calibri,sans-serif">
<span style="font-size:8.0pt"> Landmark Tower, Dubai Marina</span>
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<span style="font-size:8.0pt">P.O.Box 282028, UAE.</span>
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<span style="font-size:8.0pt"> <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7CAhmed.Abdelmalik%40landmarkgroup.com%7C93db93389210427dbabe08d8226fa996%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297210472297131&amp;sdata=bHxiFNN9YaEBfzjisoqW%2BazeLjstDAIbOtYc13W7Rbk%3D&amp;reserved=0" title="Original URL:
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<b>From:</b> zahra bawaney &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, June 11, 2022 10:45 AM<br>
<b>To:</b> Ahmed Faraz &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; homebox skygardensm &lt;[email-masked]&gt;; Homebox SkyGardenMA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Order # 9572689404 - Bank Refund. </div>
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<span style="color:#212121">Hi,</span>
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<span style="color:#212121">Can you please respond to the below email I am still waiting for my refund to be processed and I am leaving the country Monday evening</span>
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<span style="color:#212121">Can you please resolve it urgently</span>
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<span style="color:#212121">Thanks</span>
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<strong><span style='font-family:"Calibri",sans-serif'>From:</span></strong> zahra bawaney &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Calibri",sans-serif'>Sent:</span></strong> Friday, 10 June 2022, 13:19<br>
<strong><span style='font-family:"Calibri",sans-serif'>To:</span></strong> Ahmed Faraz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Calibri",sans-serif'>Cc:</span></strong> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox skygardensm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Homebox SkyGardenMA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Calibri",sans-serif'>Subject:</span></strong> Re: Order # 9572689404 - Bank Refund.
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<span style="color:#212121">Hi,</span>
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<span style="color:#212121">I wanted to follow up on this as it has been 3 business days since your reply and no funds have been received as of yet.</span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Ahmed Faraz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, June 7, 2022 12:59:17 PM<br>
<b>To:</b> zahra bawaney &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox skygardensm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Homebox SkyGardenMA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order # 9572689404 - Bank Refund. </span>
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Hi,</div>
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Good afternoon,</div>
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We already forward the detail to concern department. It will take 2, 3 business days.
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Thanks. </div>
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Regards,</div>
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<img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0OTk2NzQ5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3R0bUnO3b0W4W9YvusIydKpRX54D1svSxSWnVGwKv24" data-id="2043349967494" alt="A close up of a sign

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<span style="font-size:8.0pt">Ahmed Faraz</span>
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<span style="font-size:8.0pt">Customer care Executive</span>
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<span style="font-size:8.0pt">T   :  800 HOMEBOX (4663269)</span>
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<span style="font-size:8.0pt">F   :  +971 4 5172380</span>
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<span style="font-size:8.0pt"> E   :  <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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<span style="font-size:8.0pt"> Landmark Tower, Dubai Marina</span>
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<span style="font-size:8.0pt">P.O.Box 282028, UAE.</span>
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<span style="font-size:8.0pt"> <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7CAhmed.Abdelmalik%40landmarkgroup.com%7C93db93389210427dbabe08d8226fa996%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297210472297131&amp;sdata=bHxiFNN9YaEBfzjisoqW%2BazeLjstDAIbOtYc13W7Rbk%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer">www.homeboxstores.com</a></span>
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<b>From:</b> zahra bawaney &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, June 7, 2022 8:32 AM<br>
<b>To:</b> Ahmed Faraz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox skygardensm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Homebox SkyGardenMA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Order # 9572689404 - Bank Refund. </div>
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<span style="font-size:9.0pt; font-family:wf_segoe-ui_normal; color:#212121">You don't often get email from
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>. <a href="https://aka.ms/LearnAboutSenderIdentification" rel="noreferrer">
Learn why this is important</a></span>
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<div><b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="color:#212121">Hi,</span>
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<span style="color:#212121"> </span>
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<span style="color:#212121">Please find  details below it is my husband’s account. Appreciate you emailing so promptly and trying to resolve this.</span>
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<span style="color:#212121">Could you please just confirm how long would it take for the monies to clear.</span>
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<span style="color:#212121">Once again many thanks for resolving this</span>
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<span style="color:#212121">Regards</span>
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<span style="color:#212121">Zara</span>
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Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<strong><span style='font-family:"Calibri",sans-serif'>From:</span></strong> Ahmed Faraz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Calibri",sans-serif'>Sent:</span></strong> Monday, 6 June 2022, 19:42<br>
<strong><span style='font-family:"Calibri",sans-serif'>To:</span></strong> <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Calibri",sans-serif'>Cc:</span></strong> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; homebox skygardensm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Homebox SkyGardenMA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Calibri",sans-serif'>Subject:</span></strong> Order # 9572689404 - Bank Refund.
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Hi,</div>
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Kindly provide the below bank detail for the refund process in bank against the subject order.  </div>
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<strong><span style='font-size:10.5pt; font-family:"Calibri",sans-serif; color:#183247'> </span></strong>
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<strong><span style='font-size:10.5pt; font-family:"Calibri",sans-serif; color:#183247'>Name : Danish Arif</span></strong><b><span style="font-size:10.5pt; color:#183247"><br>
<strong><span style='font-family:"Calibri",sans-serif'> Acct no: 1015780063001</span></strong><br>
<strong><span style='font-family:"Calibri",sans-serif'>Iban no: AE630260001015780063001</span></strong></span></b>
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<strong><span style='font-size:10.5pt; font-family:"Calibri",sans-serif; color:#183247'>Bank: EmiratesNBD</span></strong>
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<strong><span style='font-size:10.5pt; font-family:"Calibri",sans-serif; color:#183247'>Bank Branch : Mankhool</span></strong><b><span style="font-size:10.5pt; color:#183247"><br>
<strong><span style='font-family:"Calibri",sans-serif'>Account: Danish Arif (current account)</span></strong></span></b>
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 </div>
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Regards,</div>
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<img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0OTk2NzQ5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZIPFY0i9712kKOt_UoGZBHRGQ-L3GScMcxSQQszmZ2w" data-id="2043349967495" alt="A close up of a sign

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<span style="font-size:8.0pt">Ahmed Faraz</span>
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<span style="font-size:8.0pt">Customer care Executive</span>
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<span style="font-size:8.0pt">T   :  800 HOMEBOX (4663269)</span>
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<span style="font-size:8.0pt">F   :  +971 4 5172380</span>
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<span style="font-size:8.0pt"> E   :  <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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<span style="font-size:8.0pt"> Landmark Tower, Dubai Marina</span>
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<span style="font-size:8.0pt">P.O.Box 282028, UAE.</span>
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<span style="font-size:8.0pt"> <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7CAhmed.Abdelmalik%40landmarkgroup.com%7C93db93389210427dbabe08d8226fa996%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297210472297131&amp;sdata=bHxiFNN9YaEBfzjisoqW%2BazeLjstDAIbOtYc13W7Rbk%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer">www.homeboxstores.com</a></span>
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4505690