Subject: New Reply Received - refund
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 28 May 2022 11:23:13 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  refund   Ticket comment <div>
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<div dir="ltr">Good afternoon,</div>
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<div dir="ltr">it’s been more than 14 days since i got the <span style="caret-color:rgb(33, 33, 33);color:rgb(33, 33, 33);font-size:14px">confirmation email received to collect for my order number </span>
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<span style="caret-color:rgb(33, 33, 33);color:rgb(33, 33, 33);font-size:14px"><span style="caret-color:rgb(33, 33, 33);display:inline !important">6143155627 , </span></span><span style="caret-color: rgb(33, 33, 33); color: rgb(33, 33, 33); font-size: 14px">so
 now i want the refund.</span>
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<div dir="ltr"><font color="#212121"><span style="caret-color: rgb(33, 33, 33); font-size: 14px"><br>
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<font color="#212121"><span style="caret-color: rgb(33, 33, 33); font-size: 14px">thank you.<br>
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احصل على <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook لـ iOS</a>
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<font style="font-size:11pt" color="#000000"><b>من:</b> Max &lt;[email-masked]&gt;<br>
<b>‏‏تم الإرسال:</b> Saturday, May 28, 2022 2:18:21 PM<br>
<b>إلى:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>‏‏الموضوع:</b> Re: [#4411759] - refund</font>
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<div>Dear Customer,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We're  sorry to hear that you wish to cancel your order.</div>
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<div>We can see the order has been placed on with the order number  6143155627  . Please note we are unable to cancel an order from our end once it has already left the warehouse.</div>
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<div>As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.</div>
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<div>The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.</div>
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<div>Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.</div>
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Feel free to reach out to us for any further assistance.</div>
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<div>Your Friends,<br>
The Support Team</div>

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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4411759