Subject: Ticket Assigned - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 24 May 2022 04:14:32 +0000

Hi Ali Alsareti,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns I am raising objection letter with the bank regarding the refund but I need the following information it is mandatory to do the investigation 
Last four digits of the card number: 
Original transaction date:
Transaction amount:
Merchant name: 
Expected refund amount:
ARN/ Ref. No.:
Proof if available as an attachment 
Email confirmation from the merchant mentioning the amount and date of the refund along with the details of the card where they credited the amount. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4392797