Subject: New Reply Received - Return Items
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 23 May 2022 14:28:55 +0000

Hi Ali Alsareti,  The customer has responded to the ticket.  Return Items  Ticket comment <div dir="ltr"></div>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MTQ2NDE1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Nt03Ww1oCLmKfBw69Uz8w-oQrAsEZ9Z23bBAD3bl4Is" data-id="2043341464155"><br>
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<div dir="ltr">Dear,</div>
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<div dir="ltr">I have attached for you the invoice I have received in my email and I have circled for uou the two items that I wish to return. They are the first and the sixth item, each are 1.300KD.</div>
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<div dir="ltr">Thank you,</div>
<div dir="ltr">Regards,</div>
<div dir="ltr">May</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On May 23, 2022, at 11:19 AM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4387302</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4387302<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Ali Alsareti : </div>
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<div dir="ltr">Hi May, <br>
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<span rel="tempredactor" style="font-size: 14px">Thank you for reaching out us.</span><br>
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<span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr"> We are truly sorry to hear that you have received a smaller item than
 the one you originally ordered from our website. We will surely help you out with this.</span><br>
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<div><span rel="tempredactor" style="font-size: 14px"><br>
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<span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr"> We request you to please specify your order number and for which item
 you have received a small item along with its price so we can further assist you.</span><br>
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<span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr">We would also request you to provide us some pictures of the small item
 you received.</span><br>
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<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr"> We look forward to hearing from you.</span></div>
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<span rel="tempredactor" style="font-family: -apple-system, system-ui, "> Your friends,</span><br>
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<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, "> The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4387302