Subject: New Reply Received - Re: You haven't collected order number 8170285738
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 May 2022 07:44:42 +0000

Hi Ali Alsareti,  The customer has responded to the ticket.  Re: You haven't collected order number 8170285738  Ticket comment <div>Yes i have recieved wrong items against what I ordered I orderd many watches bt all were wrong<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Monday, May 23, 2022, 10:19 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4383166</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Ali Alsareti : </div>
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<div id="yiv4610559627yqtfd41478" class="yiv4610559627yqt3413774889">Hi Fatema,</div>
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<span style="font-size:14px">Thank you for reaching out us.</span><br>
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<span style="font-family:-apple-system, system-ui,"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span><br>
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<span style="font-family:-apple-system, system-ui,"> We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.</span><br>
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<span dir="ltr" style="font-family:-apple-system, system-ui,">We would also request you to provide us some pictures of the wrong item you received.</span><br>
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<span style="font-family:-apple-system, system-ui,"> We look forward to hearing from you.</span><br>
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<span style="font-family:-apple-system, system-ui,"> Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span><br>
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<span style="font-family:-apple-system, system-ui,"> Your friends,</span><br>
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<div><span style="font-family:-apple-system, system-ui,"> The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4383166