Subject: New Reply Received - Fwd: Damaged item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 May 2022 09:51:01 +0000

Hi Ali Alsareti,  The customer has responded to the ticket.  Fwd: Damaged item  Ticket comment <div>Hi team </div>
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<div>The name of the damaged item is - Embossed 4-piece a dessert bowl set -12 cms <br><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, May 20, 2022, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Humaira ,<br><br>
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<div style="line-height:1.38"><span style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap'>We apologies for the inconvenience caused. </span></div>
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<span style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap' dir="ltr">​</span><br>
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<div style="line-height:1.38"><span style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap' dir="ltr">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. </span></div>
<div style="line-height:1.38"><span dir="ltr" style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap'>We will accept a return of your item. </span></div>
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<span dir="ltr" style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap'>​</span><br>
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<div style="line-height:1.38"><span dir="ltr" style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap'>We are looking forward to hear from you soon. Thank you for your help!<br><br></span></div>
<div style="line-height:1.38"><span dir="ltr" style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap'> can you please provide us the name of the damaged items fully ?</span></div>
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<span dir="ltr" style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap'>Below you will find the process for initiating the return. </span><br>
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<div style="line-height:1.38"><span style='font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0);text-decoration:none;white-space:pre-wrap' dir="ltr">​</span></div>
<div style="line-height:1.38"><span style='font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0);text-decoration:none;white-space:pre-wrap'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4380206