Subject: New Reply Received - Return - Order # 9570422669
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 May 2022 14:36:47 +0000

Hi Ali Alsareti,  The customer has responded to the ticket.  Return - Order # 9570422669  Ticket comment <div dir="ltr">Hi,<div><br></div>
<div>I had checked out as a guest, so the customer care agent on the call asked me to write an email to return the item since I am unable to make a request through the account. Kindly assist.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, May 17, 2022 at 9:21 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Sourav,</div>
<div dir="ltr">
<div style="line-height:1.38"><span style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap'>We apologies for the inconvenience caused. </span></div>
<div style="line-height:1.38"><span dir="ltr" style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap'>​</span></div>
<div style="line-height:1.38"><span style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap' dir="ltr">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. </span></div>
<div style="line-height:1.38"><span dir="ltr" style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap'>​</span></div>
<div style="line-height:1.38"><span dir="ltr" style='color:rgb(0,0,0);font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:11pt;white-space:pre-wrap'>We will accept a return of your item. Below you will find the process for initiating the return. </span></div>
<div style="line-height:1.38"><span style='font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0);text-decoration:none;white-space:pre-wrap' dir="ltr"> At this time we do not have an option to offer exchange.</span></div>
<div style="line-height:1.38">
<span dir="ltr" style='font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0);text-decoration:none;white-space:pre-wrap'>​</span><br>
</div>
<div style="line-height:1.38">
<span style='font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0);text-decoration:none;white-space:pre-wrap' dir="ltr"> we request you to make a return request online from your account and the pickup team will come to collect it within 3-5 working days.</span><br>
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<div style="line-height:1.38">
<span dir="ltr" style='font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0);text-decoration:none;white-space:pre-wrap'>​</span><br>
</div>
<div style="line-height:1.38"><span style='font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0);text-decoration:none;white-space:pre-wrap' dir="ltr">We are looking forward to hear from you soon. Thank you for your help!<br><br>Your Friends,<br>The Support Team</span></div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4368891