Subject: New Reply Received - Re: How easy was our returns process?
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 15 May 2022 16:15:00 +0000

Hi Ali Alsareti,  The customer has responded to the ticket.  Re: How easy was our returns process?  Ticket comment <div dir="auto">I had returned some products..<div dir="auto">Order number #1668479952</div>
<div dir="auto">But still i didn't get the refund. I will attach the screen shot. Please send the refund as soon as possible</div>
<div dir="auto">Thank you </div>
</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 15 May 2022, 7:19 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4350166</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4350166<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Ali Alsareti : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi ushus,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr">​<br>
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<div dir="ltr">we would like you to inform us if yu have handed over the return items to the pickup team, according on system here it is showing that the pickup team gas not collected it yet.<br><br>We thank you for your understanding and cooperation.</div>
<div dir="ltr"> Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team<br>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043338711808'>Screenshot_20220515-201046.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4350166