Subject: New Reply Received - URGENT !!!! Return of items-
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 May 2022 15:53:30 +0000

Hi Ali Alsareti,  The customer has responded to the ticket.  URGENT !!!! Return of items-  Ticket comment <div dir="ltr">
<br class="gmail-Apple-interchange-newline"><span style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;background-color:rgb(255,255,0)'>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer.</span><br><div><span style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;background-color:rgb(255,255,0)'><br></span></div>
<div><span style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;background-color:rgb(255,255,255)'>Please note these items were not opened or damaged or tried on. I am writing to you immediately after it was delivered. We did not like the item from the first glance itself. Would really appreciate it if you can come up to any alternative.</span></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, May 15, 2022 at 6:24 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Nimshitha​,</div>
<div dir="ltr">
<div style="margin-bottom:0.0001pt"><span rel="tempredactor" dir="ltr">​</span></div>
<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div style="margin-bottom:0.0001pt">
<span rel="tempredactor" style="font-size:14px">We apologize for the inconvenience caused.</span><br>
</div>
<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr"> As per the policy,products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </span></div>
<div><span rel="tempredactor" style="font-size:14px"><br dir="ltr"></span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span><br>
</div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">The Support Team</span></div>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></blockquote>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">
<div dir="ltr">
<b><span style="font-size:9pt;font-family:Calibri,sans-serif;color:rgb(46,117,182)">Dr. Nimshitha Pavathuparambil Abdul Manaph</span></b><br><span style="color:rgb(46,117,182);font-family:Calibri,sans-serif;font-size:9pt">Neurological Disorders Research Center </span>
</div>
<div dir="ltr">
<span style="color:rgb(46,117,182);font-family:Calibri,sans-serif;font-size:9pt">Qatar Biomedical Research Institute</span><span style="color:rgb(46,117,182);font-family:Calibri,sans-serif;font-size:11pt"> </span><br><span style="color:rgb(46,117,182);font-family:Calibri,sans-serif;font-size:9pt">Tel : +974 44540282, </span><span style="color:rgb(46,117,182);font-family:Calibri,sans-serif;font-size:9pt">Mob: +974 66402205</span><br><span style="color:rgb(46,117,182);font-family:Calibri,sans-serif;font-size:9pt">Email: </span><a href="mailto:[email-masked]" style="font-family:Calibri,sans-serif;font-size:9pt" target="_blank" rel="noreferrer">[email-masked]</a><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div style="margin:0px">
<div style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri">

</div>
<div class="MsoNormal"><b><span style="font-size:9pt;line-height:107%;color:rgb(47,84,150)"><span> <br></span></span></b></div>
<div></div>
<div><span style="font-family:Arial,sans-serif"></span></div>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
</div>
</div></div></div></div></div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4359624