Subject: New Reply Received - Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 May 2022 12:31:20 +0000

Hi Athar Mubark,  The customer has responded to the ticket.  Refund  Ticket comment <div dir="auto">They took the earbuds from me but have not returned any earbuds  yet</div>
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<div>-------- Original message --------</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; 
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<div>Date: 5/21/22 2:20 PM (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Refund </div>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4380065</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4380065<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Athar Mubark : </div>
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<div dir="ltr">Hi Kashem,</div>
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<div><span>Thank you for your patience.</span></div>
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<div><span>We apologize for the inconvenience you have faced.</span></div>
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<div><span dir="ltr">Regarding the order 9569968852 We would like to inform you that a new return request has been created on your behalf, Please rest assured that our courier partner is going to contact you the soonest to arrange the collection.</span></div>
<div dir="ltr">The tracking NO is 47712850920</div>
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<div><span>Please feel welcome to reopen this ticket or open a new one if you need any further assistance.</span></div>
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<div><span>Thanks again for your cooperation!</span></div>
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<div><span>Your friends,</span></div>
<div>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4380065