Subject: New Reply Received - Re: Your refund is on its way
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 21 May 2022 09:19:50 +0000

Hi Athar Mubark,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div>Kindly be informed that I didn't receive the refund yet.</div>
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<div>Regards<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Thursday, May 19, 2022, 9:12 PM, Mohamed Gaballah &lt;[email-masked]&gt; wrote:</div>
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Dears <div><br></div>
<div>Kindly be informed that I didn’t receive the amount yet and the bank confirmed that he didn’t find this transaction, here is below the email from the bank</div>
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<div style="word-wrap:break-word !important"><span style="word-wrap:break-word !important;font-size:13.3333px">Dear Mr. Gaballah,</span></div>
<div style="word-wrap:break-word !important"><span style="word-wrap:break-word !important;font-size:13.3333px"><br style="word-wrap:break-word !important"></span></div>
<div style="word-wrap:break-word !important"><span style="word-wrap:break-word !important;font-size:13.3333px">Thank you for writing to us.</span></div>
<div style="word-wrap:break-word !important"><span style="word-wrap:break-word !important;font-size:13.3333px"><br style="word-wrap:break-word !important"></span></div>
<div style="word-wrap:break-word !important"><span style="word-wrap:break-word !important;font-size:13.3333px">We would like to inform thata as per our records, we are unable to locate the below referred trasnaction being levied in your account on 29-Apr-2022.</span></div>
<div style="word-wrap:break-word !important"><span style="word-wrap:break-word !important;font-size:13.3333px"><br style="word-wrap:break-word !important"></span></div>
<div style="word-wrap:break-word !important"><span style="word-wrap:break-word !important;font-size:13.3333px">We would also like to inform you that as per the procedure upon using a debit card, transaction amount gets on hold for 10 days if incase the transaction amount is not claimed by the merchant it gets released into the account.</span></div>
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<div style="word-wrap:break-word !important"><span style="word-wrap:break-word !important;font-size:13.3333px">The above said transaction would appear as 'Authorization request' without the merchant name.</span></div>
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<span style="word-wrap:break-word !important;font-size:13.3333px;font-family:Arial;letter-spacing:0.1px">Should you require any further clarifications, you may contact us on <span dir="ltr" style="font-size:inherit;word-wrap:break-word !important">600502030</span> or on <span dir="ltr" style="font-size:inherit;word-wrap:break-word !important">+971 2 6210090</span> from outside UAE.</span><br style="word-wrap:break-word !important">
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<div style="word-wrap:break-word !important"><span style="word-wrap:break-word !important;font-size:13.3333px">Assuring you of our best services always,</span></div>
<div style="word-wrap:break-word !important"><span style="word-wrap:break-word !important;font-size:13.3333px"><br style="word-wrap:break-word !important"></span></div>
<div style="word-wrap:break-word !important"><span style="word-wrap:break-word !important;font-size:13.3333px">Kind Regards,</span></div>
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<br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div id="yiv2081705715yqt65986" class="yiv2081705715yqt9685155340">
<div style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0" class="yiv2081705715yahoo-quoted-begin">On Thursday, May 19, 2022, 11:00 AM, Max &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv2081705715yqtfd61611" class="yiv2081705715yqt5587991709">Hi Mohammed​,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused however, we have attached the needed information you have asked us about we hope it will help you to sort your issue out.</div>
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<div dir="ltr">Thank you for your understanding and cooperation with us.</div>
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<div>We are looking forward to hear from you soon. <span>Thank you for your help!</span>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4339065