Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 May 2022 08:14:32 +0000

Hi Athar Mubark,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">we just called your hotline and the customer service representative told us that the refund in her end is already credited but it doesnt appear in my app..check again and your warehouse received the parcel last may 16..it has been 6 days since they received it so i guess i should have my refund by now. this the complaint reference number for the call that we made today - <span style="font-size:17px">complaint No. 4383143</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, May 21, 2022, 12:02 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Ronalhen,</div>
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<div style="clear:both">Thank you for reaching out to us and giving us the opportunity to serve you.<div></div>
<br><div>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
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<div>We thank you for your understanding and cooperation.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4383201