Subject: New Reply Received - complain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 May 2022 07:11:26 +0000

Hi Athar Mubark,  The customer has responded to the ticket.  complain  Ticket comment <div dir="auto">hi, </div>
<div dir="auto">she didnt give me my receipt nor voucher and when i request to have it then with angry look and bad tone that Pilipino lady she said your order number in sms is voucher and receipt both.</div>
<div dir="auto">i really want to complain her behaviour if this kind of people work at ur shop i will notbuy anything</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, May 21, 2022 7:24:59 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4382531] - complain
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<div dir="ltr" style="margin:0in 0in 0.0001pt">Hi Sidra,</div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Thank you for getting in touch with us.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">Please provide us with a copy of the voucher and how to obtain it</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(245,247,249); text-decoration-style:initial; text-decoration-color:initial">
<span rel="tempredactor" style="box-sizing:border-box; font-size:14px">We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us. </span>
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<span rel="tempredactor" style="box-sizing:border-box; font-size:14px">​</span><br style="box-sizing:border-box">
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<div style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(245,247,249); text-decoration-style:initial; text-decoration-color:initial">
<span rel="tempredactor" style="box-sizing:border-box; font-size:14px">We take matters like these very seriously. We have now forwarded the feedback to our store and they are surely going to take a strict action on this. </span>
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<span rel="tempredactor" style="box-sizing:border-box; font-size:14px"><br style="box-sizing:border-box">
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<span rel="tempredactor" style="box-sizing:border-box; font-size:14px">Again, please accept our sincere apologies for this.</span>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">We look forward to hearing from you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
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<div><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="font-size:10.5pt; color:rgb(51,51,51)">The </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span style="font-size:10.5pt; color:rgb(51,51,51)">upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4382531