Subject: New Reply Received - Fwd: Thank you for shopping with us #30001001007120220513
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 19 May 2022 05:18:41 +0000

Hi Athar Mubark,  The customer has responded to the ticket.  Fwd: Thank you for shopping with us #30001001007120220513  Ticket comment <div dir="ltr"><div dir="ltr">
<div dir="ltr">Dear Sir/madam,<div><br></div>
<div>When Splash sends an tax invoice email for AED 119 (see email sent to you initially) and when we go to the store, they blame the credit card company for sending a wrong amount of AED 119 in their approval (see attachment in initial email). What do you expect me to say?</div>
<div><br></div>
<div>Dr Anand Kumar (husband of Rita Anand)</div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, May 18, 2022 at 5:19 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4362998</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Athar Mubark : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div style="margin:0in 0in 0.0001pt" dir="ltr">Hi Rita,</div>
<div style="margin:0in 0in 0.0001pt"><span> </span></div>
<div style="margin:0in 0in 0.0001pt"><span>Thankyou for getting in touch with us.</span></div>
<div style="margin:0in 0in 0.0001pt"><span> </span></div>
<div style="margin:0in 0in 0.0001pt"><span dir="ltr">We apologise for the inconvenience caused to you. We also ask you to visit the store for more information about your inquiries</span></div>
<div style="margin:0in 0in 0.0001pt"><span> </span></div>
<div style="margin:0in 0in 0.0001pt"><span>Welook forward to hearing from you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span> </span></div>
<div style="margin:0in 0in 0.0001pt">
<div><span>Your friends,</span></div>
<div>
<span>The </span><span>S</span><span>upport Team</span>
</div>
</div>
</div></div>
<div></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4362998