Subject: Ticket Assigned - Click and collect location concern
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 13 May 2022 08:47:43 +0000

Hi Athar Mubark,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Click and collect location concern Dear Team,

Kindly note that we are receiving complaints many times for Ecom click and collect from customer whose placing order to Splash King Faisal store branch, customers are placing their orders to Splash King Faisal but selecting the store of Qasimia

As by route map when they are searching Qasimia, it will show the location of King Faisal on where Splash Qasimiya will show Baby Shop, that’s why they are confused and it’s a double transport for them to go again Splash Qasimia where their orders placed.

Kindly check how we can rectify this, your full support is highly appreciated. Thank You.

[signature_921075894]

[signature_839627272]

Best Regards,
Genevive Pimentel
Splash UAE
CUG Line: +971 54 306 6895
Mobile: +971 56 7632378
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CSplash.KFS%40landmarkgroup.com%7Ca2a546dcd03047177a3908d900f8c52d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637541890718484750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WJxXfiJgCp%2B%2F0DJwr4t3F%2FbpvuvqTIkzThqld06fmWI%3D&reserved=0> | www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=04%7C01%7CSplash.KFS%40landmarkgroup.com%7Ca2a546dcd03047177a3908d900f8c52d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637541890718484750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Uze8FprYENOHIVPcZGXU8IXnIyNr%2Fs92oPY5UXBGL%2B0%3D&reserved=0>

From: Splash King Faisal
Sent: Wednesday, 20 April 2022 7:41 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Splash Support Team <[email-masked]>; Akshay Berry <[email-masked]>; Faraz Lohani <[email-masked]>
Subject: Online Order 9566190122 missing item

Dear Team,

Kindly note that customer came back in store to inform that her item she collected in our store, was less of 1pc.

Less of 1pc ( Set of 6- Gloo Assorted Ring)
Color- Silver
Size- S-M

Customer is waiting for call for her item refund. Please update us. Thank you.

Customer Name- Reena Lazarus
Customer Mobile No.- 0551540530
Order No- 9566190122

[signature_921075894]

[signature_839627272]

Best Regards,
Genevive Pimentel
Splash UAE
CUG Line: +971 54 306 6895
Mobile: +971 56 7632378
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CSplash.KFS%40landmarkgroup.com%7Ca2a546dcd03047177a3908d900f8c52d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637541890718484750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WJxXfiJgCp%2B%2F0DJwr4t3F%2FbpvuvqTIkzThqld06fmWI%3D&reserved=0> | www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=04%7C01%7CSplash.KFS%40landmarkgroup.com%7Ca2a546dcd03047177a3908d900f8c52d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637541890718484750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Uze8FprYENOHIVPcZGXU8IXnIyNr%2Fs92oPY5UXBGL%2B0%3D&reserved=0>

From: Splash King Faisal
Sent: Saturday, 16 April 2022 1:24 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Splash Support Team <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: Online Order 9565874841 missing item

Dear Team,

Kindly note that customer came to collect her order 9565874841 in our store, and when she opened it was less of 1pc (earring).

She ordered quantity of 3pcs but received 2pcs only. We called the customer service, and they informed that 1 pc will be delivered in our store and will call the customer for the missing item to collect.

Kindly gave instruction to the Ecom team to deliver in KFS in urgent as customer is waiting for the call.

Customer Name- Deepti
Customer Mobile No.- 0501508989
Order No- 9565874841
Missing- Embellished earrings

[signature_921075894]

[signature_839627272]

Best Regards,
Genevive Pimentel
Splash UAE
CUG Line: +971 54 306 6895
Mobile: +971 56 7632378
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CSplash.KFS%40landmarkgroup.com%7Ca2a546dcd03047177a3908d900f8c52d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637541890718484750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WJxXfiJgCp%2B%2F0DJwr4t3F%2FbpvuvqTIkzThqld06fmWI%3D&reserved=0> | www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=04%7C01%7CSplash.KFS%40landmarkgroup.com%7Ca2a546dcd03047177a3908d900f8c52d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637541890718484750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Uze8FprYENOHIVPcZGXU8IXnIyNr%2Fs92oPY5UXBGL%2B0%3D&reserved=0>

From: Splash King Faisal
Sent: Monday, 17 January 2022 6:47 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Online card refund 9521187150

Dear Team,

Kindly note that customer came in store to inform that until now she didn’t receive the online card refund, we initiate

Last 02nd of January 2022 around 44dhs, in our store King Faisal St. for online Order No- 9521187150

Please find attachment for her statement of account that till now its not credited on her account. Thank you.

Customer Name- Suneeta
Customer Mobile No.- 0503587940
Order No- 9521187150

[signature_921075894]

[signature_839627272]

Best Regards,
Genevive Pimentel
Splash UAE
CUG Line: +971 54 306 6895
Mobile: +971 56 7632378
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CSplash.KFS%40landmarkgroup.com%7Ca2a546dcd03047177a3908d900f8c52d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637541890718484750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WJxXfiJgCp%2B%2F0DJwr4t3F%2FbpvuvqTIkzThqld06fmWI%3D&reserved=0> | www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=04%7C01%7CSplash.KFS%40landmarkgroup.com%7Ca2a546dcd03047177a3908d900f8c52d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637541890718484750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Uze8FprYENOHIVPcZGXU8IXnIyNr%2Fs92oPY5UXBGL%2B0%3D&reserved=0>

From: Krish dadwani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 17 January 2022 6:33 PM
To: Splash King Faisal <[email-masked]<mailto:[email-masked]>>
Subject: 9521187150 card refund

External email sender, please take precaution.

Refund

Sent from my iPhone
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4294137