Subject: New Reply Received - The packaging of the product is damaged order id 9569629887
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 May 2022 15:21:06 +0000

Hi Athar Mubark,  The customer has responded to the ticket.  The packaging of the product is damaged order id 9569629887  Ticket comment <div dir="auto">Dear Associate,</div>
<div dir="auto">I had received a message stating that the Burberry perfume will be collected by your delivery partner.</div>
<div dir="auto">Firstly thank you for your prompt reply.</div>
<div dir="auto">Secondly i do like a replacement of the same as i am interested in the product and paid for it.</div>
<div dir="auto">Kindly share details when i will receive the replacement of the ordered product.</div>
<div dir="auto">Thanks </div>
<div dir="auto">Debjani Chatterjee</div>
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<div>On Wed, 11 May 2022 at 5:35 PM Debjani Chatterjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">Dear Associate,<div dir="auto">Today i have received my ordered items.Among them there was a Burberry perfume for women which i found the packaging is tampered firstly the plastic  is loose on top of the box  and also in several other places secondly the packet at the  side of the box is glued with extra glue . As i had ordered the product to gift to some of close family member on their marriage i want to doubly assure that it is in good condition.</div>
<div dir="auto">I have been a loyal Landmark Group customer and had been ordering things online as well as shopping from your stores. First time i had come across something like this.</div>
<div dir="auto">The product is not opened yet.</div>
<div dir="auto">Sending you the photos of the product for your reference.</div>
<div dir="auto">It will be appreciated if you could change it and give a fresh one as its packaging is not proper.</div>
<div dir="auto">Your kind cooperation will be appreciated.</div>
<div dir="auto">Thank you</div>
<div dir="auto">Debjani Chatterjee</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNzUxODYwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.prFiLmtKq_3_WJYfFOhCkBtUXVS8HDoay9UdC9Q1cDs" data-id="2043337518601" style="width: 750px; max-width: 100%; background-color: rgba(0, 0, 0, 0) !important; border-color: rgb(255, 255, 255) !important; color: rgb(255, 255, 255) !important"></div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNzUxODU5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.U1vjylDjPdRxskSYbYpx481BJuyx2-oqLjgY2fSQdz4" data-id="2043337518599" style="width: 750px; max-width: 100%; background-color: rgba(0, 0, 0, 0) !important; border-color: rgb(255, 255, 255) !important; color: rgb(255, 255, 255) !important"></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4343203