Subject: New Reply Received - Re: ﻿Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 May 2022 11:59:16 +0000

Hi Athar Mubark,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <img class="ymail-preserve-class inline-image-guid-1659E09B-EF77-4FEE-99C4-E952A1850D6C rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjExNjMxOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yAsd4XR3KLIcoNyEf5Lua7aAMEpCOn4_N0KP6ibe6sk" data-id="2043336116319" alt="Inline image" style="width: 100%"><div>Please check as I need to deliver it as soon as possible. Thank you for the update</div>
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<img class="ymail-preserve-class inline-image-guid-C5F0FCA4-C5F9-4DC9-B29E-D77486056299 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjExNjMyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._VXI87uSaAGdfUdq6xlrm84Nc0NfYmbQV2MQMObyryY" data-id="2043336116320" alt="Inline image" style="width: 100%"><div><br></div>
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<div>On Saturday, May 7, 2022, 3:48 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Ramilyn,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused to you however, we have checked and it appears that the following order number: (9569373913 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: ( 9569375815 ).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4322047