Subject: New Reply Received - Click and collect location concern
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 07 May 2022 08:37:56 +0000

Hi Athar Mubark,  The customer has responded to the ticket.  Click and collect location concern  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">Hi
<a id="OWAAM0DAB0B9A138A8C4684C3A4C7B304EB4F" href="mailto:[email-masked]" rel="noreferrer">
<span style="font-family:Helvetica;text-decoration:none">@Varun Sharma</span></a>,
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">Kindly share the accurate details for this store using the attached form.
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>Best Regards,</span></b></div>
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<b><span style="font-family:Helvetica"> </span></b><b><span lang="EN-US">Osama Kanan</span></b>
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<div class="MsoNormal"> <span lang="EN-US" style="font-size:10.0pt">Senior Manager- Digital Operation Development</span><span style="font-size:10.0pt"></span>
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<span style="font-size:10.5pt;font-family:Helvetica"> </span><span style='font-size:10.5pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE.</span>
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<span style='font-size:10.5pt;font-family:"Calibri Light",sans-serif'> <a href="http://www.landmark.digital%20-" rel="noreferrer">www.landmark.digital
<span lang="EN-US">-</span></a> </span><span lang="EN-US" style='font-size:9.5pt;font-family:"Calibri Light",sans-serif'>+971 4 5172129</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Calibri Light",sans-serif'></span>
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<div>From:
<span lang="EN-US" style="font-size:12.0pt;color:black">Akshay Berry &lt;[email-masked]&gt;<br>
<b>Date: </b>Friday, 6 May 2022 at 7:04 PM<br>
<b>To: </b>Varun Sharma &lt;[email-masked]&gt;, Furkhan Khan &lt;[email-masked]&gt;, Splash King Faisal &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;, Osama Kanan &lt;[email-masked]&gt;<br>
<b>Cc: </b>Splash Support Team &lt;[email-masked]&gt;, Faraz Lohani &lt;[email-masked]&gt;, Jatin Kalra &lt;[email-masked]&gt;, Jithin Joseph &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: Click and collect location concern</span>
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<div class="MsoNormal"><span lang="EN-US">Looping <a id="OWAAM257CE23CB4824A2D8DA7F73CF42D0747" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Osama Kanan</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Sir, please assist to correct the store location.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjA5NTY0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nqQ_AXLdP-2ZDLyPMHScLv_o0j7hjjAgMpVRkWL58tE" data-id="2043336095642" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Varun Sharma &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, May 6, 2022 4:10 PM<br>
<b>To:</b> Furkhan Khan &lt;[email-masked]&gt;; Splash King Faisal &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Splash Support Team &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; Jatin Kalra &lt;[email-masked]&gt;; Jithin Joseph &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Click and collect location concern</span>
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<div class="MsoNormal"><span lang="EN-US">Dear <a id="OWAAM4416BF67CC3A498B9B2EE32E393E093B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Escalations Dxbteam</span></a>- please confirm if this is fixed.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Best</span></div>
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<div class="MsoNormal"><span lang="EN-US">Varun</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Furkhan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, April 30, 2022 4:51 PM<br>
<b>To:</b> Splash King Faisal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Splash Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jatin Kalra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jithin Joseph &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Click and collect location concern</span>
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<div class="MsoNormal" style="background:white"><span lang="EN-US" style="color:black">Dear Team,</span></div>
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<div class="MsoNormal" style="background:white"><span lang="EN-US" style="color:black">Need your support to fix this as soonest.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Warm Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Furkhan Khan</span></div>
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<div class="MsoNormal"><span lang="EN-US">Area Manager - Splash Northern Emirates </span></div>
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<div class="MsoNormal"><span lang="EN-US">Board Line: +971 4 8094500</span></div>
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<div class="MsoNormal"><span lang="EN-US">Mobile: +971 55 794 2028 / +971 56 991 6611</span></div>
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<div class="MsoNormal"><span lang="EN-US">E-mail: <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Address: P.O. Box 26881, Dubai, UAE</span></div>
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<div class="MsoNormal"><span lang="EN-US"><a href="http://www.splashfashions.com" rel="noreferrer">www.splashfashions.com</a>
<a href="http://www.landmarkgroupme.com" rel="noreferrer">www.landmarkgroupme.com</a></span></div>
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<b><span lang="EN-US" style="color:black">From:</span></b><span lang="EN-US" style="color:black"> Splash King Faisal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, April 30, 2022 4:49:43 PM<br>
<b>To:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Splash Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Furkhan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Click and collect location concern</span><span lang="EN-US"> </span>
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<div class="xmsonormal"><span lang="EN-US">Dear Team,</span></div>
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<div class="xmsonormal"><span lang="EN-US">Kindly note that we are receiving complaints many times for Ecom click and collect from customer whose placing order to Splash King Faisal store branch, customers are placing their orders to Splash King Faisal but selecting
 the store of Qasimia</span></div>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US">As by route map when they are searching Qasimia, it will show the location of King Faisal on where Splash Qasimiya will show Baby Shop, that’s why they are confused and it’s a double transport for them to go again Splash
 Qasimia where their orders placed.  </span></div>
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<b><span lang="EN-US">Kindly check how we can rectify this, your full support is highly appreciated. Thank You.</span></b><span lang="EN-US"></span>
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<div class="xmsonormal" style="text-autospace:none"><span lang="EN-US"><img width="108" height="44" style="width:1.125in;height:.4583in" id="_x0000_i1032" src="cid:[email-masked]" alt="signature_921075894"></span></div>
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<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Best Regards,</span><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:14.0pt;font-family:"Bradley Hand ITC"'>Genevive Pimentel</span></b><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Splash UAE</span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">CUG Line: +971 54 306 6895</span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Mobile: +971 56 7632378</span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">E-mail:
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<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Address: P.O. Box 26881, Dubai, UAE</span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:8.0pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&amp;data=04%7C01%7CSplash.KFS%40landmarkgroup.com%7Ca2a546dcd03047177a3908d900f8c52d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637541890718484750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=WJxXfiJgCp%2B%2F0DJwr4t3F%2FbpvuvqTIkzThqld06fmWI%3D&amp;reserved=0" rel="noreferrer"><span style="color:#0B4CB4">www.splashfashions.com</span></a></span><span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">
 | <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&amp;data=04%7C01%7CSplash.KFS%40landmarkgroup.com%7Ca2a546dcd03047177a3908d900f8c52d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637541890718484750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Uze8FprYENOHIVPcZGXU8IXnIyNr%2Fs92oPY5UXBGL%2B0%3D&amp;reserved=0" rel="noreferrer">
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Splash King Faisal
<br>
<b>Sent:</b> Wednesday, 20 April 2022 7:41 PM<br>
<b>To:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Splash Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Online Order 9566190122 missing item</span>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US">Dear Team,</span></div>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US">Kindly note that customer came back in store to inform that her item she collected in our store, was less of 1pc.
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<b><span lang="EN-US">Less of 1pc ( Set of 6- Gloo Assorted Ring)</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US">Color- Silver</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US">Size- S-M</span></b><span lang="EN-US"></span>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US">Customer is waiting for call for her item refund. Please update us. Thank you.</span></div>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US">Customer Name- Reena Lazarus</span></div>
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<div class="xmsonormal"><span lang="EN-US">Customer Mobile No.- 0551540530</span></div>
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<div class="xmsonormal"><span lang="EN-US">Order No- 9566190122</span></div>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal" style="text-autospace:none"><span lang="EN-US"><img width="108" height="44" style="width:1.125in;height:.4583in" id="_x0000_i1030" src="cid:[email-masked]" alt="signature_921075894"></span></div>
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<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica"> </span><span lang="EN-US"></span>
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<span lang="EN-GB" style="font-size:8.0pt;font-family:Times"><img width="71" height="33" style="width:.7395in;height:.3437in" id="_x0000_i1029" src="cid:[email-masked]" alt="signature_839627272"></span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Best Regards,</span><span lang="EN-US"></span>
</div>
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<div></div>
<div class="xmsonormal" style="text-autospace:none">
<b><span lang="EN-US" style='font-size:14.0pt;font-family:"Bradley Hand ITC"'>Genevive Pimentel</span></b><span lang="EN-US"></span>
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<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Splash UAE</span><span lang="EN-US"></span>
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<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">CUG Line: +971 54 306 6895</span><span lang="EN-US"></span>
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<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Mobile: +971 56 7632378</span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">E-mail:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span lang="EN-US"></span>
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<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Address: P.O. Box 26881, Dubai, UAE</span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:8.0pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&amp;data=04%7C01%7CSplash.KFS%40landmarkgroup.com%7Ca2a546dcd03047177a3908d900f8c52d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637541890718484750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=WJxXfiJgCp%2B%2F0DJwr4t3F%2FbpvuvqTIkzThqld06fmWI%3D&amp;reserved=0" rel="noreferrer"><span style="color:#0B4CB4">www.splashfashions.com</span></a></span><span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">
 | <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&amp;data=04%7C01%7CSplash.KFS%40landmarkgroup.com%7Ca2a546dcd03047177a3908d900f8c52d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637541890718484750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Uze8FprYENOHIVPcZGXU8IXnIyNr%2Fs92oPY5UXBGL%2B0%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#0B4CB4">www.landmarkgroupme.com</span></a></span><span lang="EN-US"></span>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Splash King Faisal
<br>
<b>Sent:</b> Saturday, 16 April 2022 1:24 PM<br>
<b>To:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Splash Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Online Order 9565874841 missing item</span>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US">Dear Team,</span></div>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US">Kindly note that customer came to collect her order 9565874841 in our store, and when she opened it was less of 1pc (earring).</span></div>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US">She ordered quantity of 3pcs but received 2pcs only. We called the customer service, and they informed that 1 pc will be delivered in our store and will call the customer for the missing item to collect.</span></div>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal">
<b><span lang="EN-US">Kindly gave instruction to the Ecom team to deliver in KFS in urgent as customer is waiting for the call.</span></b><span lang="EN-US"></span>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US">Customer Name- Deepti</span></div>
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<div class="xmsonormal"><span lang="EN-US">Customer Mobile No.- 0501508989</span></div>
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<div class="xmsonormal"><span lang="EN-US">Order No- 9565874841</span></div>
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<div class="xmsonormal"><span lang="EN-US">Missing- Embellished earrings</span></div>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal" style="text-autospace:none"><span lang="EN-US"><img width="108" height="44" style="width:1.125in;height:.4583in" id="_x0000_i1028" src="cid:[email-masked]" alt="signature_921075894"></span></div>
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<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica"> </span><span lang="EN-US"></span>
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<span lang="EN-GB" style="font-size:8.0pt;font-family:Times"><img width="71" height="33" style="width:.7395in;height:.3437in" id="_x0000_i1027" src="cid:[email-masked]" alt="signature_839627272"></span><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Best Regards,</span><span lang="EN-US"></span>
</div>
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<div></div>
<div class="xmsonormal" style="text-autospace:none">
<b><span lang="EN-US" style='font-size:14.0pt;font-family:"Bradley Hand ITC"'>Genevive Pimentel</span></b><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Splash UAE</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">CUG Line: +971 54 306 6895</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Mobile: +971 56 7632378</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">E-mail:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Address: P.O. Box 26881, Dubai, UAE</span><span lang="EN-US"></span>
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<div class="xmsonormal">
<span lang="EN-US" style="font-size:8.0pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&amp;data=04%7C01%7CSplash.KFS%40landmarkgroup.com%7Ca2a546dcd03047177a3908d900f8c52d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637541890718484750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=WJxXfiJgCp%2B%2F0DJwr4t3F%2FbpvuvqTIkzThqld06fmWI%3D&amp;reserved=0" rel="noreferrer"><span style="color:#0B4CB4">www.splashfashions.com</span></a></span><span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">
 | <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&amp;data=04%7C01%7CSplash.KFS%40landmarkgroup.com%7Ca2a546dcd03047177a3908d900f8c52d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637541890718484750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Uze8FprYENOHIVPcZGXU8IXnIyNr%2Fs92oPY5UXBGL%2B0%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#0B4CB4">www.landmarkgroupme.com</span></a></span><span lang="EN-US"></span>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Splash King Faisal
<br>
<b>Sent:</b> Monday, 17 January 2022 6:47 PM<br>
<b>To:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Online card refund 9521187150 </span>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US">Dear Team,</span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US">Kindly note that customer came in store to inform that until now she didn’t receive the online card refund, we initiate</span></div>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US">Last 02<sup>nd</sup> of January 2022 around 44dhs, in our store King Faisal St. for online Order No- 9521187150</span></div>
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<div></div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
<div></div>
<div></div>
<div class="xmsonormal"><span lang="EN-US">Please find attachment for her statement of account that till now its not credited on her account. Thank you.</span></div>
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<div></div>
<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal"><span lang="EN-US">Customer Name- Suneeta</span></div>
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<div></div>
<div class="xmsonormal"><span lang="EN-US">Customer Mobile No.- 0503587940</span></div>
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<div></div>
<div class="xmsonormal"><span lang="EN-US">Order No- 9521187150</span></div>
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<div class="xmsonormal"><span lang="EN-US"> </span></div>
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<div class="xmsonormal" style="text-autospace:none"><span lang="EN-US"><img width="108" height="44" style="width:1.125in;height:.4583in" id="_x0000_i1026" src="cid:[email-masked]" alt="signature_921075894"></span></div>
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<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica"> </span><span lang="EN-US"></span>
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<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-GB" style="font-size:8.0pt;font-family:Times"><img width="71" height="33" style="width:.7395in;height:.3437in" id="_x0000_i1025" src="cid:[email-masked]" alt="signature_839627272"></span><span lang="EN-US"></span>
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<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica"> </span><span lang="EN-US"></span>
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<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Best Regards,</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal" style="text-autospace:none">
<b><span lang="EN-US" style='font-size:14.0pt;font-family:"Bradley Hand ITC"'>Genevive Pimentel</span></b><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Splash UAE</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">CUG Line: +971 54 306 6895</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Mobile: +971 56 7632378</span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">E-mail:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span lang="EN-US"></span>
</div>
<div></div>
<div></div>
<div class="xmsonormal" style="text-autospace:none">
<span lang="EN-US" style="font-size:8.0pt;font-family:Helvetica">Address: P.O. Box 26881, Dubai, UAE</span><span lang="EN-US"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Krish dadwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 17 January 2022 6:33 PM<br>
<b>To:</b> Splash King Faisal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> 9521187150 card refund </span>
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<div class="xmsonormal" style="margin-bottom:12.0pt"><span lang="EN-US">External email sender, please take precaution.<br>
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Refund</span></div>
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Sent from my iPhone</span></div>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043336095644'>New_Store-User Onboarding Form.xlsx</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4294137