Subject: New Reply Received - Order 2108616343_Missing Item
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 06 May 2022 20:23:45 +0000

Hi Athar Mubark,  The customer has responded to the ticket.  Order 2108616343_Missing Item   Ticket comment <div>Dear Support Team, </div>
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<div>Thank you for solving issue. It is greatly appreciated. </div>
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<div>However, I would like to mention that Bosta Courier service collected my order yesterday (the other pair of pants that I have received as shown in the attached picture). Also, find attached a screenshot of the refund message from Bosta. Will this also be refunded? </div>
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<div>Thank you very much.  </div>
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<img alt="image2.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjAyMTgxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qpncQaIJyNJ2H7VropfBd1uVAcdxBd83a-pQnbHYaSs" data-id="2043336021815"><br>
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<img alt="image3.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjAyMTgxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.S7gQBRh6Qe2r3L5bXjpszBjJzBbCe8BLbIKP4CBpWIg" data-id="2043336021816"><br>
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<div>On 6 May 2022, at 1:05 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Aya,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We are really sorry to hear that you received a incomplete delivery than the one you originally ordered from our website. We will definitely help you with this.<br><br>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (EGP 330) for the missing item in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:</div>
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<div>Step 1 - Simply log onto your account</div>
<div>Step 2 - Start shopping</div>
<div>Step 3 - Add chosen items to basket</div>
<div>Step 4 - Proceed to checkout</div>
<div>Step 5 - Select the my credit as a payment option</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4303166