Subject: Ticket Assigned - Fenny Suryati - Splash Order #9568927356 - Missing and wrong items
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 05 May 2022 11:34:27 +0000

Hi Athar Mubark,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Fenny Suryati - Splash Order #9568927356 - Missing and wrong items  Dear Splash Customer Service,

Order #9568927356 was delivered yesterday and there was some error:
- Item #1 - Sustainable Printed T-shirt and Pyjama Set AED 60 - received the top, MISSING the pants  (photo enclosed).
- Item #3 - Sustainable Printed Round Neck T-shirt and Full Length Pyjamas Set AED 49 - received the pants, MISSING the top  (photo enclosed)
- Item #4Sustainable Printed Crew Neck T-shirt and Full Length Pyjama Set  AED 59 - correct top, WRONG bottom (photos enclosed)

Please advise how these problems will be resolved.

   ----- Forwarded message ----- From: Splash Fashions <[email-masked]>To: Fenny Suryati <[email-masked]>Sent: Tuesday, 3 May 2022, 13:33:08 GMT+4Subject:  Order confirmed!
   
|  
|  
|  
|  Your order number is 9568927356 | Click here to view in browser  |

  |

  |
|  
|  
|  
|    |

|  
| Download our apps now |
|     |     |
|  iPhone |  Android |

  |

  |

  |

 |
|  
|  
|  
|  
|  Women  Men  Offers  Clearance |

  |

  |

  |

 |
|  
|  
|  
|  
 Your order has been successfully placed.
 
 Hi Fenny Suryati, thanks for shopping with us. 
 For your reference, your order number is 9568927356. Expect delivery by Sunday, 8th May. 
  |
|  
|  
|  
|  
|  
 Order shipping to
Fenny Suryati
 Marina Residences 5, Apt 1105
 Marina Residences 5, Apt 1105
 Dubai 
 Mobile: +971 503733503 
  |

  |

  |

  |  
|  Payment Method: 
  PayPal  |

  |

  |

  |

  |
|  
|  
|  
|  
 Order Details 
 |
|
|
|  |
|  
|  
Item
 |  
Description
 |  
Total Price
 |

  |
|  |
|  
|  
|     |

  |  
|  SPLASH  |
|  Sustainable Printed T-shirt and Pyjama Set  |
|   |
| Color: Multicolour |
|  Size: 12  |
|  Quantity: 1  |

  |  AED 60  |

  |
|  
|  
|     |

  |  
|  SPLASH  |
|  Sustainable The Flintstones Print T-shirt and Full Length Pyjama Set  |
|   |
| Color: Multicolour |
|  Size: 12  |
|  Quantity: 1  |

  |  AED 59  |

  |
|  
|  
|     |

  |  
|  SPLASH  |
|  Sustainable Printed Round Neck T-shirt and Full Length Pyjamas Set  |
|   |
| Color: Grey |
|  Size: 12  |
|  Quantity: 1  |

  |  AED 49  |

  |
|  
|  
|     |

  |  
|  SPLASH  |
|  Sustainable Printed Crew Neck T-shirt and Full Length Pyjama Set  |
|   |
| Color: Multicolour |
|  Size: 12  |
|  Quantity: 1  |

  |  AED 59  |

  |
|  
|  
|     |

  |  
|  SPLASH  |
|  Printed Crew Neck T-shirt and Full Length Pyjama Set  |
|   |
| Color: Pink |
|  Size: 12  |
|  Quantity: 1  |

  |  AED 39  |

  |
|  
|  
|     |

  |  
|  SPLASH  |
|  Sustainable Winnie the Pooh Print T-shirt and Full Length Pyjama Set  |
|   |
| Color: Multicolour |
|  Size: 12  |
|  Quantity: 1  |

  |  AED 39  |

  |
|  |
|  
|   |  
|  Subtotal:  |   AED 305  |
|  |
|  |
|  Savings:  |  - AED 292.1  |
|  |
|  |
|  Standard ground shipping:  |   FREE   |
|  |
|  |
|  Total  |  AED 222.9  |
|  |
|  |
|  |
|  You’ve spent 642 Shukrans.    |

  |

  |

  |

  |

  |
|   
|      |
|  
 Congrats! You just earned Shukrans 
  |
|  
 Your Shukrans will be credited to the account registered for [email-masked]. 
  |
|    Your order will earn you 34 Shukrans.   |
|  Go to My Shukran Account  |

   |
|   
|     |
|  |

   |
|  
| Need help? Get in touch |
|   
|  
|     |  
Write us an email now, we'll get back to you as fast as we can.
  |

  |

|  
|     |  
Connect with us on your favourite social network.
  |

  |

   |
|   
|  
|     |  
Reach out in 140 characters! We are @SplashFashions.
  |

  |

|  
|  |  
Call us on 800-SPLASH (800-775274). 
7 days a week, 24 hours a day
  |

  |

   |

 |
|  
|   
|  
|  © 2022 Retail World Limited  |   |

  |

|  
|   Privacy Policy  | Terms & Conditions   |

  |

  |

  |

  |

 |

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4313624