Subject: Dedction against onvalidation cancelled orders
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Ankur Kwatra <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Arthar Mubark <[email-masked]>
Date: Wed, 4 May 2022 06:24:33 -0700 (MST)

Hi Team, 

The customer has reported that the amount from his account is already deducted for below orders and shared the deduction screenshot. 

Order id - 7366036895 
Payment mode - Benefit 
Amount deducted: 13.50 BHD 
Deduction date as per the statement shared: 4/16/2022 

Order id - 7365988083 
Payment mode - Benefit 
Amount deducted: 12.40 BHD 
Deduction date as per the statement shared: 4/16/2022 

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case. 

Thank you for your help. 

Regards, 
Manish