Subject: New Reply Received - Payment Refund
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 May 2022 12:12:04 +0000

Hi Athar Mubark,  The customer has responded to the ticket.  Payment Refund  Ticket comment <div>Dear</div>
<div>I've got nothing to do with the order problem</div>
<div>but This is from your side thar the paymemt had place successfully and From that day till today Everybody from yours keep denying that the payment had not received.</div>
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<div>Even i had shown you a proof of my bank details and sms which shows clearly that the payment you have received it so Contact your superior and solve the issue get the Refund back as early as possible. However its been 18 days so kindly solve this matter
 quickly.</div>
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<div>Ive already sent you the attachment which the customer service from Max had informed me to do. So you got all My paymemt details so I dont want the series keep on continuing and just get back my Refund.</div>
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<div>Regards.</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, May 4, 2022 2:20 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4309519] - Payment Refund
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<div dir="ltr">Hi ZEESHAN,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused to you however, we have checked and it appears that the following order number: ( 7365988083 ) (7366036895) was not placed successfully. Whenever this happens our system tries to capture the
 payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (  7366154156 ).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4309519