Subject: New Reply Received - Re: ﻿Sorry, your order was not processed
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 04 May 2022 11:55:38 +0000

Hi Athar Mubark,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <div>                Thanks Support for your prompt response. However, please note that the order (9569048797) that is successful is not through online payment but through tabby and payment through tabby was successful. <br>            </div>            <div class="yahoo_quoted" style="margin:10px 0px 0px 0.8ex;border-left:1px solid #ccc;padding-left:1ex">                        <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">                                <div>                    </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, May 4, 2022, 03:34:59 PM GMT+4, Splash &lt;[email-masked]&gt; wrote:                                </div>
<div><br></div>                <div><br></div>                <div><div id="yiv9237010652"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Bala,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused to you however, we have checked and it appears that the following order number: ( 9569037780 )(9569047786) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: ( 9569048797  ).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
</div></div>	</div></div></div>                            </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4309855