Subject: Ticket Assigned - Ticket # 298843 Resolved
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 May 2022 06:19:08 +0000

Hi Athar Mubark,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 298843 Resolved  
 Dear Max,  Our Technical Engineer has indicated that your ticket # 298843 with subject Fwd: [#4165055] - Conversation with مريم has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team     To view the status of the ticket, please login to FarEye Support Portal and visit https://support.getfareye.com/helpdesk/tickets/298843     

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4308662