Subject: New Activity [#5792952] Re: How did you enjoy shopping with us?
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 15:57:19 +0000

Hi Mohammed yahya,

Hilah Alolayan has responded to a ticket you are watching

Ticket 

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5792952#5792952 

Re: How did you enjoy shopping with us? 

Requester 

geraldine beranda  [email-masked]

    Agent Response 

Hi Ged Beranda,  Thank you for reaching out to us at Max and giving us the opportunity to help you.  ​   We are really sorry to hear that. This is definitely not the experience we want our customers to have when they shop with us.  after checking the order (6807267544), we see that the items have been returned, we would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your Tabby account within 7-14 working days.  We thank you for your understanding and cooperation.  Feel free to reach out to us if you need any further assistance.  Thank You, Max Support Team

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