Subject: New Reply Received - Re: Sorry, we had to cancel your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 02 Aug 2022 09:41:58 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Re: Sorry, we had to cancel your order.  Ticket comment <div dir="ltr">
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<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif'><b>Dear Max</b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif'><b><br></b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif'><b>please process refund at the earliest </b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif'><b><br></b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif'><b>order - 9579948207 - AED 48.60/-<br></b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif'><b><br></b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif'><b>regards</b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif'><b>Musfar </b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif'><b>971555913858</b></div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif'><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Jul 31, 2022 at 1:18 AM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4665330</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Mohammed yahya : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Babi,</div>
<div><br></div>
<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This item is cancelled during quality check we found out that the item was not in a good condition to be sold and it was the last of their stock hence we took it out of your order and refunded you for it. </div>
<div dir="ltr">
<br>We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same.<br><br>As we always try to maintain accurate inventory on our website, but in this case due to unexpected reasons.</div>
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<div>Hope this helps and have a great evening! Stay Safe!</div>
<div><br></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4665330