Subject: New Reply Received - Wrong item in order no. 4680293375
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 02 Aug 2022 06:10:13 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Wrong item in order no. 4680293375  Ticket comment <div>So what will be the resolution?</div>
<div>Will you ship me the correct item, or the amount will be refunded?<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, August 2, 2022, 12:59 AM, Max &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Rehan,</div>
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<div><span>Thank you for contacting us.</span></div>
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<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
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<br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br><br>
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<div dir="ltr">We would like to inform you that a return request for order No. (4680293375) has been created on (02/08/2022) and the request will be received by the transport partner within 3 to 5 working days.<br><br>In the event that the returns are not received by the transportation partner within the specified time, please contact us again in order to serve you to the fullest.<br><br>You can also track your return request via the website (<a rel="noreferrer" target="_blank" href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=</a>) through the tracking number (RP0802221000561).</div>
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<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
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<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4679642