Subject: New Reply Received - Order # 8179594411
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 02 Aug 2022 05:58:18 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Order # 8179594411  Ticket comment <div dir="auto">Dear Representative, I have raised an return request via app..so one of your delivery team member needs to come for pick up..<div dir="auto"><br></div>
<div dir="auto">Thank you.</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Aug 2, 2022, 12:24 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4671152</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Mohammed yahya : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Shelin,</div>
<div><br></div>
<div>Thank you for shopping with us.</div>
<div> </div>
<div dir="ltr">We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. <br><br>You can return online purchases through the below three channels:</div>
<div> </div>
<div dir="ltr">·You can contact our customer support team to make a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also make the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any (Centrepoint) store across the KUWAIT.</div>
<div> </div>
<div>Here’s what you need to do.</div>
<div> </div>
<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the KUWAIT.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
<div> </div>
<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br><b><span lang="EN-US" dir="ltr">Please note, all ELECTRONIC items are non-returnable as per our returns policy.</span></b>
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<div>Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team.</div>
</div></div></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4671152