Subject: New Reply Received - Re: Reason for cancellation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 30 Jul 2022 02:07:51 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Re: Reason for cancellation  Ticket comment <div dir="ltr"></div>
<div dir="ltr">Hi,</div>
<div dir="ltr">Thank you for the information. Will confirm once the account has been credited.</div>
<div dir="ltr"><br></div>
<div dir="ltr"><br></div>
<div dir="ltr">Best,</div>
<div dir="ltr">Minora</div>
<div dir="ltr">
<br><blockquote></blockquote>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 29 Jul 2022, at 22:20, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4661386</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Mohammed yahya : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Minora,</div>
<div><br></div>
<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
<div><br></div>
<div dir="ltr">This order is not cancelled, during quality check we found out that the item was not in a good condition to be sold and it was the last of their stock hence we took it out of your order and refunded you for that.<br><br>The amount you paid online of (AED 196) will be refunded back to your original payment method within 7 - 14 working days based on your bank’s processing time.</div>
<div><br></div>
<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why your order was cancelled and you received a notification regarding the same.</div>
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<div dir="ltr">The item may still be available at a local store near you, however we cannot check the local store availability. </div>
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<div dir="ltr">Thanks for choosing to shop with us and apologies for the inconvenience this has caused.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div></div></div>
<div></div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4661386