Subject: New Reply Received - Return item for order number 7379562390
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jul 2022 23:26:44 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Return item for order number 7379562390  Ticket comment <div>
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<div dir="ltr">Hi there!</div>
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<div dir="ltr">Thanks for following up with me, they took the item back.</div>
<div dir="ltr">Am waiting for my amount to be credited to my account.</div>
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<div dir="ltr">Thanks,</div>
<div dir="ltr">Asma </div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, July 27, 2022 11:19:50 PM<br>
<b>To:</b> Asma Hamdan &lt;[email-masked]&gt;<br>
<b>Subject:</b> Return item for order number 7379562390
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4654812</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Mohammed yahya : </div>
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<div dir="ltr">Hi Asma,</div>
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<div><span>Thank you for contacting us.</span></div>
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<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with
 us next time.</span></div>
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We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</div>
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<div dir="ltr">We would like to inform you that a return request for order No. (7379562390) has been created on (26/07/2022) and the request will be received by the transport partner within 3 to 5 working days.<br>
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In the event that the returns are not received by the transportation partner within the specified time, please contact us again in order to serve you to the fullest.<br>
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You can also track your return request via the website (<a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=</a>)
 through the tracking number (RP0725220006282).</div>
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<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
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<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4654812