Subject: New Reply Received - Re: Your payment is being processed
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jul 2022 09:01:10 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Re: Your payment is being processed  Ticket comment <div>Hello</div>
<div>Thank you for the email.</div>
<div>Yes my account was not debited.</div>
<div>Regards</div>
<div>Olufisayo <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Wed, 27 Jul 2022 at 3:20, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv2980956907"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4655306</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4655306<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammed yahya : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Olufisayo,</div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,">
<br>Thank you for shopping with us.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,"><br style="font-weight:inherit"></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,">We'd like to confirm you that order number (9579725834) has not been placed successfully as the payment from your credit card used has been unsuccessful.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,"><br style="font-weight:inherit"></div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,">Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,"><br style="font-weight:inherit"></div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,">If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,"><br style="font-weight:inherit"></div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,">Do place a new order again with us so we will be able to confirm &amp; deliver it you.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,"><br style="font-weight:inherit"></div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,">Feel free to get in touch with us for further assistance.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,"><br style="font-weight:inherit"></div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,">
<div><span dir="ltr" style="font-size:10.5pt">Your Friends,</span></div>
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<span style="font-size:10.5pt">The</span><span> </span><span style="font-size:10.5pt">S</span><span dir="ltr" style="font-size:10.5pt">upport Team.</span>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4655306