Subject: Note Added - [#4645297] Damaged product
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jul 2022 04:25:33 +0000

Hi ,    Wajeeha Arshi added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4645297    Subject:  Damaged product   Requester: Tony Montana    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">Please go ahead with replacement, NO RETURN .</div>
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<div class="MsoNormal">Thanks</div>
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<div class="MsoNormal">Wajeeha</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, July 27, 2022 4:46 AM<br>
<b>To:</b> Wajeeha Arshi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4645297] - Damaged product</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Wajeeha,<br>
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With regards to Order ID 1675883256, the customer is complaining that she has received the items unsealed and the perfume box was opened and the perfume itself was not as it is supposed to be.<br>
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We would like to confirm to you the following:<br>
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1. Can we offer replacement to the customer for the items under this order<br>
2. Can we offer a compensation voucher to the customer<br>
3. Can we process the return and refund for this order<br>
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Please find attached the image as shared by the customer. This is the 8th order placed by the customer with us.<br>
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Kindly advise us for further action.<br>
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Regards,</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4645297:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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