Subject: New Reply Received - Re:
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jul 2022 18:25:11 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Re:   Ticket comment <div dir="ltr">
Hopefully I am waiting for (8179781991)my confirmation </div>
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<br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 26 Jul 2022, at 8:38 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Lijo,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8179781960) was not placed successfully. <br><br>Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8179781991).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4658033