Subject: New Reply Received - Re:
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jul 2022 07:18:24 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Re:   Ticket comment <div>Hi Dear,</div>
<div>Still same item showing available stock(26/7/22). My first order your cancelled without reason Order # 9579435228 I thought maybe outside of stock After 5 minuets again same item available in stock I ordered again Order # 9579439192 that order also cancelled </div>
<div>If you don't have the stock then why keep showing it again and again for You’re reference please check attached screenshot today </div>
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<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NDA3NDU1OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FW3lnc5WQgt75IkzHErQprjK1nbRmt6l8UMD0T2-tu8" data-id="2043364074558"><img alt="image1.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NDA3NDU1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lacJPakOHFr9T2L9vE0lKkBzQOJEbcngaVT4tTWqNkM" data-id="2043364074559"><br><br><div dir="ltr">
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<div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt"><span style="background-color: rgba(255, 255, 255, 0)"> </span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt"><b><span style="background-color: rgba(255, 255, 255, 0)">Kind Regards,</span></b></div>
<div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt"><b><span style="background-color: rgba(255, 255, 255, 0)"> </span></b></div>
<div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt"><span><span class="outlook-overflow-scaling" style="display: block; overflow: hidden; width: 343px; height: 7px; background-color: rgba(255, 255, 255, 0)"><img width="586" height="11" id="Picture_x0020_4" alt="Image" style="width: 6.1041in; height: 0.1145in; transform-origin: 0px 0px"></span></span></div>
<span class="outlook-overflow-scaling" style="font-family: -apple-system, HelveticaNeue; font-size: 14.880000114440918px; -webkit-text-size-adjust: 93%; display: block; overflow: hidden; width: 343px; height: 68px"><table class="MsoNormalTable" border="0" cellspacing="3" cellpadding="0" width="568" style="width: 425.85pt; transform-origin: 0px 0px"><tbody><tr style="height: 78.75pt">
<td width="107" style="width: 80.05pt; padding: 0.75pt; height: 78.75pt"><div class="MsoNormal" align="center" style="text-align: start; margin: 0cm 0cm 0.0001pt; line-height: 11.55pt"><span style="font-size: 17.33333396911621px; -webkit-text-size-adjust: none; background-color: rgba(255, 255, 255, 0)"><font><img width="105" height="80" id="Picture_x0020_1" alt="Image" style="width: 1.0937in; height: 0.8333in"></font></span></div></td>
<td width="12" style="width: 8.7pt; padding: 0cm; height: 78.75pt"><div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; line-height: 11.55pt"><font><span style="font-size: 17.33333396911621px; -webkit-text-size-adjust: none; background-color: rgba(255, 255, 255, 0)"><img width="11" height="95" id="Picture_x0020_8" alt="Image" style="width: 0.1145in; height: 0.9895in"><b><span style="line-height: 16.739999771118164px"></span></b></span></font></div></td>
<td width="438" style="width: 328.3pt; padding: 0.75pt; height: 78.75pt">
<div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; line-height: 14.322000503540039px"><b><span style="font-size: 17.33333396911621px; -webkit-text-size-adjust: none; background-color: rgba(255, 255, 255, 0)"><font>Jamsheed Abdulla  |  HR &amp; Admin Coordinator</font></span></b></div>
<div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; line-height: 14.322000503540039px"><b><span style="font-size: 17.33333396911621px; -webkit-text-size-adjust: none; background-color: rgba(255, 255, 255, 0)"><font><br></font></span></b></div>
<div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; line-height: 14.322000503540039px"><font><span style="font-size: 17.33333396911621px; -webkit-text-size-adjust: none; background-color: rgba(255, 255, 255, 0)"><b><span>Fibre Optic Supplies &amp; Services </span></b><b><span>LLC</span></b></span></font></div>
<div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; line-height: 14.322000503540039px"><font><span style="font-size: 17.33333396911621px; -webkit-text-size-adjust: none; background-color: rgba(255, 255, 255, 0)"><b><span style="line-height: 11.717999458312988px">T</span></b><span style="line-height: 11.717999458312988px">: </span><span style="line-height: 11.717999458312988px"><a dir="ltr" href="tel:+971%204%20899%200900" rel="noreferrer">+971 4 899 0900</a> (0929) <b> </b></span><b><span style="line-height: 11.717999458312988px">F</span></b><span style="line-height: 11.717999458312988px">:</span><span style="line-height: 11.717999458312988px"> <a dir="ltr" href="tel:+971%204%20884%201232" rel="noreferrer">+971 4 884 1232</a> </span><b><span style="line-height: 11.717999458312988px">M</span></b><span style="line-height: 11.717999458312988px">:</span><span style="line-height: 11.717999458312988px"> <a dir="ltr" href="tel:+971%2052%20927%205533" rel="noreferrer">+971 52 927 5533</a></span></span></font></div>
<div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; line-height: 14.322000503540039px"><span style="line-height: 11.717999458312988px; font-size: 17.33333396911621px; -webkit-text-size-adjust: none; background-color: rgba(255, 255, 255, 0)"><font>Office 215, Al Bayan Building, P.O. Box: 475501, Dubai Investment Park 1,</font></span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; line-height: 14.322000503540039px"><font><span style="font-size: 17.33333396911621px; -webkit-text-size-adjust: none; background-color: rgba(255, 255, 255, 0)"><span style="line-height: 11.717999458312988px">Dubai, United Arab Emirates    </span><span style="line-height: 11.717999458312988px"><a href="http://www.foss.ae/" rel="noreferrer"><span>website</span></a></span><span style="line-height: 11.717999458312988px"> | <a href="mailto:[email-masked]" rel="noreferrer"><span>email</span></a> | <a href="https://goo.gl/maps/knt7oJrtx5Nhwkcs9" rel="noreferrer"><span>location</span></a></span></span></font></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 26 Jul 2022, at 1:19 AM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4647803</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Mohammed yahya : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">
<div style="line-height: 1.38" dir="ltr">Hi Jamsheed,</div>
<div style="line-height: 1.38" dir="ltr">
<br>Thank you for contacting us.</div>
<div style="line-height: 1.38"><br></div>
<div style="line-height: 1.38">We see that you’ve been expecting a delivery for your order. Unfortunately the order has been canceled as the item is currently out to stock. <br><br>
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<div style="line-height: 1.38"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline">We always try to maintain accurate inventory on our website, but in this case due to unexpected reasons, the item you ordered is not available with us to be shipped currently in stock.</span></div>
<div style="line-height: 1.38"><br></div>
<div style="line-height: 1.38">
<span>We are sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused.</span><br><span dir="ltr">​</span>
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<div style="line-height: 1.38"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline" dir="ltr">The amount you paid online of (AED 10.20) will be refunded back to your original payment method within 7 - 14 working days based on your bank’s processing time.</span></div>
<div style="line-height: 1.38"><br></div>
<div style="line-height: 1.38" dir="ltr">The item may still be available at a local store near you, however we cannot check the local store availability. </div>
<div style="line-height: 1.38">
<br><span style="font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline">Thanks for choosing to shop with us and apologies for the inconvenience this has caused.</span>
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<span rel="tempredactor" dir="ltr">Your Friends, </span><br><div><span rel="tempredactor" dir="ltr">The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4647803