Subject: New Activity [#4651132] Wrong size received -order id 9579408888
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jul 2022 08:33:53 +0000

Hi Mohammed yahya,

Maya Shamma has responded to a ticket you are watching

Ticket 

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4651132#4651132 

Wrong size received -order id 9579408888 

Requester 

Ajay Jain  [email-masked]

    Agent Response 

Hi Ajay,  Thank you for teaching out to us.   ​   We sincerely apologize for the inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us.  ​  We have forwarded the images you have shared with our concerned team to ensure the same does not repeat.   ​  Also, we have created a return request for this item, our courier partner will be in touch with you within 3-5 working days to arrange the collection with you.   ​  Once the courier has delivered the items to our warehouse, a refund for the same will be processed and you will receive an email notification for the same once the refund gets processed.   ​  We hope this helps and have a great day! Stay Safe!   ​   Your Friends, The Support Team.

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