Subject: New Reply Received - Shoes Manufacture Defect Order 9575701716
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jul 2022 16:47:29 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Shoes Manufacture Defect Order 9575701716  Ticket comment <div>Hi team </div>
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<div>I received message that someone will come to collect the shoes with 3 to 5 days but no one came or called me to collect it</div>
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<div>Regards </div>
<div>Ahmed farouk </div>
<div>0547444491<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Saturday, July 23, 2022, 2:18 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv7623185151"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4638805</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Mohammed yahya : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Ahmed,</div>
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<div><span>Thank you for contacting us.</span></div>
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<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
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<br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</div>
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<div dir="ltr">We would like to inform you that a return request for order No. (9575701716) has been created on (21/07/2022) and the request will be received by the transport partner within 3 to 5 working days.<br><br>In the event that the returns are not received by the transportation partner within the specified time, please contact us again in order to serve you to the fullest.<br><br>You can also track your return request via the website (<a rel="noreferrer" target="_blank" href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=</a>) through the tracking number (RP072122000300).</div>
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<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
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<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4638805