Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jul 2022 14:04:42 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Product information  Ticket comment <div>Hello,</div>
<div><br></div>
<div>Just want want to ask why I still didn’t get the refund until now..from your email it would only take 7-14days but it’s a month already and I still didn’t get it.</div>
<div><br></div>
<div>Hope you can help me with this matter.</div>
<div><br></div>
<div>Regards,</div>
<div>Jovelyn <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, June 21, 2022, 2:09 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv3468844474"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Jovelyn,</div>
<div><br></div>
<div><span>Thank you for contacting us.</span></div>
<div><br></div>
<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
<div dir="ltr">
<br>We understand you were expecting the item to arrive to you complete and in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</div>
<div><br></div>
<div dir="ltr">We have checked and would like to let you know that we have processed the refund of amount (OMR 5.14) on (21/06/2022) As a token apology from our side and you can keep the item with you.<br><br>As we have raise this mistake yo the concern team to avoid the same mistake in future.<br><br>Note:The amount you paid online will be refunded to your original payment method within 7- 14 working days.</div>
<div><br></div>
<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
<div><br></div>
<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
</div></div></div>

	

</div></div>
<blockquote></blockquote>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4519186