Subject: New Reply Received - Again wrong size
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jul 2022 13:40:43 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Again wrong size  Ticket comment <div dir="auto">
<div>Hi,</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you for your email.</div>
<div dir="auto"><br></div>
<div dir="auto">Why refund? As like other online shopping websites, you can also exchange the wrong size.</div>
<div dir="auto"><br></div>
<div dir="auto">If you want i  can collect from mall of Emirates. </div>
<div dir="auto"><br></div>
<div dir="auto">Reagrds</div>
<div dir="auto">Sujata<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 19 Jul 2022, 9:12 pm Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sujata,</div>
<div><br></div>
<div><span>Thank you for contacting us.</span></div>
<div><br></div>
<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
<div dir="ltr">
<br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
<div><br></div>
<div dir="ltr">We have created new return request at this time to avoid further delays, you must have received an email notification from us containing a link. <br><br>We request you to please click on that link and fill your address and contact details.<br><br>Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.</div>
<div><br></div>
<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
<div><br></div>
<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4634538