Subject: New Reply Received - Return of damaged product
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jul 2022 02:46:58 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Return of damaged product  Ticket comment <div dir="auto">
<div dir="auto">Hi Centrepoint family,</div>
<div dir="auto"><br></div>Thankyou so much you took this is your main priority and I'd like to let you know that I'm more than happy to receive your gesture in return.<div dir="auto">Thankyou.</div>
<div dir="auto"><br></div>
<div dir="auto">Vahadmubarak </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 20 Jul 2022, 00:31 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Vahad,</div>
<div><br></div>
<div><span>Thank you for contacting us.</span></div>
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<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
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<br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (AED 24.65) on (19/07/2022) as we have processed the refund of amount (AED 5.35 ) in your my credit wallet as a token apology from our side and you can keep the item with you.<br><br>As we do not have an exchange option available online at this time.<br><br>Note: the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
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<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4635544