Subject: Ticket Assigned - Conversation with ahmad
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jul 2022 16:26:03 +0000

Hi Mohammed yahya,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmad ahmad                    Bot:  Hi again! Bot:  Please enter your name Customer:  ahmad Bot:  Hi Ahmad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9578715780 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:12 PM, 18th Jul                     ahmad                    Yes please           08:13 PM, 18th Jul                     ahmad                    ???           08:14 PM, 18th Jul        
            Aya                   Hello Ahmad, I am Aya, thank you for contacting us. how may I help you today.           08:15 PM, 18th Jul                     ahmad                    Hello Aya good evening how are you doing?           08:15 PM, 18th Jul                     ahmad                    Actually from 16th July my order is lost I don't know what happening           08:16 PM, 18th Jul                     ahmad                    Yesterday I also called to customer service and tell them my location           08:16 PM, 18th Jul                     ahmad                    But the delivery boy calling me from Abu Dhabi but my location is Dubai           08:17 PM, 18th Jul                     ahmad                    Can you check for me?           08:17 PM, 18th Jul                   Aya                   Please accept our full apology for this           08:18 PM, 18th Jul                   Aya                   And please provide us with your exact address and please confir
 m your contact number           08:18 PM, 18th Jul                     ahmad                    0545510489           08:20 PM, 18th Jul                     ahmad                    Mona Al jazeri building frej Al Murar Deira Dubai UAE           08:20 PM, 18th Jul                     ahmad                    Near Al Ansari exchange frej Al Murar Deira           08:21 PM, 18th Jul                   Aya                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:22 PM, 18th Jul                   Aya                   We will get in touch with you at the soonest we can           08:22 PM, 18th Jul                   Aya                   Is there anything else may I assist you?           08:23 PM, 18th Jul                   Aya                   It wa
 s a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:25 PM, 18th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4631668