Subject: Ticket Assigned - Item details
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jul 2022 16:26:02 +0000

Hi Mohammed yahya,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Item details User                    Hello about the Essentials Amber Absolute Votive Candles, are they made out of natural ambers? Or imitation kinds?           06:58 PM, 18th Jul                   Mazin                   Hi Dear customer, Thank you for contacting us. My name is Mazin Bassi How may I help you?           06:59 PM, 18th Jul                     User                    Hello about the Essentials Amber Absolute Votive Candles, are they made out of natural ambers? Or imitation kinds?           06:59 PM, 18th Jul                   Mazin                   Could you please share with us the item link so we can confirm this ?           07:02 PM, 18th Jul                     User                    https://www.homecentre.com/kw/en/Household/Decor-and-Fragrance/Home-Fragrance/Candles/HOME-CENTRE-Essentials-Amber-Absolute-Votive-Candles---Set-of-4/p/161724048?utm_source
 =hybris&utm_medium=email&utm_campaign=order_confirmation_KW_en           07:03 PM, 18th Jul                   Mazin                   Please allow me a moment to check this for you.           07:04 PM, 18th Jul                     User                    Okay.           07:04 PM, 18th Jul                   Mazin                   We apologize we can not confirm this at the moment as we could not find it our record, However we will escalate this to the concerned team and they will update you on your email asap           07:08 PM, 18th Jul                   Mazin                   Could you please confirm with your email ?           07:08 PM, 18th Jul                     User                    Alright, it'd [email-masked].           07:08 PM, 18th Jul                   Mazin                   We are on it,           07:11 PM, 18th Jul                   Mazin                   Is there anything else i can help you with ?           07:11 PM, 18th Jul                   Mazin       
             As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:14 PM, 18th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4631380