Subject: New Reply Received - Order complaint
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jul 2022 14:16:12 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Order complaint  Ticket comment <div dir="auto">Dear Ceterpoint team,<div dir="auto"><br></div>
<div dir="auto">I opened my order after pick up about 3 hours and found it as attached in the picture  there is missing sleeping mask I recieved only t shirt and pants beside being crinkled seems like someone was wearing it before, also the shirt has manufacturer defect the back side is shorter than the chest side and there is blue writing mark on it.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 19 Jul 2022, 2:22 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4623782</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Mohammed yahya : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Nancy,</div>
<div><br></div>
<div><span>Thank you for contacting us.</span></div>
<div><br></div>
<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
<div dir="ltr">
<br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</div>
<div><br></div>
<div dir="ltr">We request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.</div>
<div><br></div>
<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
<div><br></div>
<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
</div></div></div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043361724521'>IMG20220719170340.jpg</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043361724522'>IMG20220719171031.jpg</a><br />3. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043361724524'>IMG20220719171016.jpg</a><br />4. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043361724525'>Screenshot_2022-07-19-17-14-22-78_ae76a1c6bf7f90c3dc61d1c1446462d8.jpg</a><br />5. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043361724526'>Screenshot_2022-07-19-17-14-52-23_ae76a1c6bf7f90c3dc61d1c1446462d8.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4623782