Subject: Ticket Assigned - Conversation with jayra
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jul 2022 16:08:38 +0000

Hi Mohammed yahya,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jayra jayra                    Bot:  Hi again! Bot:  Please enter your name Customer:  jayra Bot:  Hi Jayra ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take 
 an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:10 PM, 03rd Jul                     jayra                    Why until now they didnt get my return items?           05:10 PM, 03rd Jul                   Aya                   Hello Jayra, I am Aya, thank you for contacting us. how may I help you today.           05:10 PM, 03rd Jul                     jayra                    Its been 3weeks           05:11 PM, 03rd Jul                     jayra                    Tell me when you will get my return items?           05:12 PM, 03rd Jul       
             Aya                   Could you please confirm your contact number           05:12 PM, 03rd Jul                     jayra                    Bcz its been 3weeks the return items still with me           05:12 PM, 03rd Jul                     jayra                    0502892606           05:12 PM, 03rd Jul                   Aya                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:13 PM, 03rd Jul                   Aya                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:13 PM, 03rd Jul                   Aya                   We will get in touch with you through your email whithin few hours           
 05:14 PM, 03rd Jul                   Aya                   Please allow us the time and please accept our full apology.           05:14 PM, 03rd Jul                     jayra                    Ok           05:14 PM, 03rd Jul                   Aya                   /0           05:15 PM, 03rd Jul                     jayra                    Its been long time  and now i will pay my monthly its shuld be reduce  but since they not collect the return item and i will pay full           05:15 PM, 03rd Jul                   Aya                   I am totally understand you, and please allow us the time so that we can do the needful and solve your issue on priority.           05:15 PM, 03rd Jul                   Aya                   Is there anything else may I assist you?           05:15 PM, 03rd Jul                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:18 PM, 03rd Jul                                  
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