Subject: New Reply Received - Re: مشترياتك في طريقها إليك 9577705992
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jul 2022 23:12:34 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Re: مشترياتك في طريقها إليك 9577705992  Ticket comment <div dir="auto"><pre dir="ltr" style='max-height:999999px;font-size:24px;line-height:32px;background-color:rgb(248,249,250);border:none;padding:10px 0px 10px 0.14em;margin-top:0px;margin-bottom:0px;font-family:"helvetica neue","noto naskh arabic ui",arial,sans-serif;width:328px;white-space:pre-wrap;color:rgb(32,33,36)'><span style="max-height:999999px">The piece was received from me by the representative one 12 July . and I have not received a response to date</span></pre></div>
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<div dir="ltr" class="gmail_attr">في السبت، ٩ يوليو، ٢٠٢٢ ١٠:٢٠ م Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4599388</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Mohammed yahya : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Muna,</div>
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<div><span dir="ltr">Thank you for contacting us.</span></div>
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<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
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<br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</div>
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<div dir="ltr">We would like to inform you that a return request for order No. (9577705992) has been created on (07/07/2022) and the request will be received by the transport partner within 3 to 5 working days. <br><br>In the event that the returns are not received by the transportation partner within the specified time, please contact us again in order to serve you to the fullest.<br><br>You can also track your return request via the website (<a href="https://tracking.shipadelivery.com/?bc=SD007466207" rel="noreferrer" target="_blank">https://tracking.shipadelivery.com/?bc=SD007466207</a>) through the tracking number (SD007466207).</div>
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<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
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<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4599388