Subject: New Reply Received - Order No : 9578145028 / Wrong size delivered
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jul 2022 04:56:03 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Order No :  9578145028 / Wrong size delivered   Ticket comment <div>Hi, </div>
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<div>Pls see the size of the legging : </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1OTQ3MTczNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4FDfD05o8MBdHZYw2T_c358j-aenJSwIWhlEMSrtmz0" data-id="2043359471735" alt="image"></div>
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<div>Even though the Splash tags say 20! And from the trial I can confirm it’s a size 22.  I just cannot wear it. It’s too big. </div>
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<div>Plus I also want to return the tunic I also bought because I don’t like the material. Can I return that too? </div>
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<div>Happy to pick up other items or have the money returned to my account as most retailers do. </div>
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<div>I look forward to hearing from you on the way forward.</div>
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<div>Best</div>
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<div>Sharmistha </div>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 13 Jul 2022, at 5:09 AM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Sharmistha,</div>
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<div><span>Thank you for contacting us.</span></div>
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<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
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<br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
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<div dir="ltr">We would request you to provide us some snapshots of the wrong item you received.</div>
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<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
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<div><span dir="ltr">Your Friends,<br>The Support Team.<br></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4611986