Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jul 2022 04:09:52 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Mobile number : 91740758</div>
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<div>On Wed, Jul 13, 2022, 3:19 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4608612</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammed yahya : </div>
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<div dir="ltr">Hi Ahammdul,</div>
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<div><span>Thank you for contacting us.</span></div>
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<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
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<br>We are really sorry to hear that you did not request to cancel the order.</div>
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<div dir="ltr">We have checked and would like to let you know that your order has been cancelled due to some error in the system and we are really sorry for that.<br><br>We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion. <br><br><span>We reiterate our apologies and share your understanding and patience.</span><br><span dir="ltr">​</span>
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<div><span dir="ltr">Your Friends,<br>The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4608612