Subject: Ticket Assigned - Request #812145: How would you rate the support you received?
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jun 2022 16:14:46 +0000

Hi Mohammed yahya,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Request #812145: How would you rate the support you received? Hello Landmark Group,

We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:

How would you rate the support you received?

You can copy the following URL into your browser to rate:

  https://helpcenter.tabby.ai/requests/812145/satisfaction/new/tyXeBVJ0DgJb28MKzyLDEZd3i?locale=1

Here's a reminder of what this request was about:

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Mariam Aerabe, Jun 4, 2022, 14:04 GMT+4

Hi Team,

Please let us know if any assistance is required from our side

Regarding order #6137506524 We can see that it was cancelled on Apr 24, 2022 and the amount paid by the customer is refunded to their account

Thanks and Regards,

Mariam Aerabe
tabby customer experience team

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Amani Aldossary, Jun 4, 2022, 13:57 GMT+4

Hi team,

Jira raised.

**Best Regards**

**Amani.Aldossri**
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com |www.landmarkgroup.com

![lg](https://helpcenter.tabby.ai/attachments/token/IrRW8roxPxBWYcylAXDc0RNUP/?name=image001.jpg) ![hb](https://helpcenter.tabby.ai/attachments/token/J9wj5EgwXlWIus7AlcP6vHCMR/?name=image002.jpg)

**From:** Landmark Group <[email-masked]>
**Sent:** Thursday, June 2, 2022 6:58 AM
**To:** Amani Aldossary <[email-masked]>; Support <[email-masked]>; Support <[email-masked]>; Mona Hassan <[email-masked]>
**Cc:** Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; HB.CCCKSA <[email-masked]>; [email-masked]
**Subject:** Fwd: [#4232884] - 6137506524/ cancel failed

**_CAUTION: External email sender. Use care when clicking on links or opening attachments!_**

Hi Amani,

Order 6137506524 was cancelled on Apr 24, 2022.

Refund still not  ![](https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NDkzMDc1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SoAoUYHOg82mZTHmmBq1VaVwQdNTTAdDz_YEpnQfwbE)processed

Please Update .

Regards

Ali Hazzaa

> On Sun, 29 May at 5:30 PM, Amani Aldossary <[email-masked]> wrote:
>
> Hi team,
>
>
>
> The amount isn’t capture from our end, please check and update.
>
> محمدحسن الاحمدي
>
> +966545694342
>
> [email-masked]
>
> **e112fd13-ac55-4492-a143-1088a9d3871a**
>
>
>
> **Best Regards**
>
> **Amani.Aldossri**
> Customer Care Center - Home box - KSA
>
> Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
>
> www.homeboxstores.com |www.landmarkgroup.com
>
> ![lg](https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MzU1MDczOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NWp8pxFskDEz3QvD_EgvqRrX4bfZPewf8ABf2P0H7Ho) ![hb](https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MzU1MDc0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PBvVaq0mHd8KAZtVjMKTyBhYSZHlh6NWu6FuqJ1J2VU)
>
>
>
>
>
> > From: Landmark Group <[email-masked]>
> > **Sent:** Friday, May 27, 2022 6:49 PM
> > **To:** Amani Aldossary <[email-masked]>
> > **Cc:** Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
> > **Subject:** Fwd: [#4232884] - 6137506524/ cancel failed
> >
> >
> >
> > **_CAUTION: External email sender. Use care when clicking on links or opening attachments!_**
> >
> > Late Refund
> >
> > Hi Team,
> >
> > Problem Statement: Late refund
> >
> > Order ID: 6137506524
> >
> > Assistance Required: Need urgent Refund
> >
> > Issue Description: ​Product No. 162891862 has been returned and has not yet been refunded
> >
> > Please check and process the refund.
> >
> > Thank you for your help.
> >
> > Regards,
> > Duaa
> >
> > 4232884:1125156
> >
> > This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.www.landmarkgroup.com

4232884:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

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