Subject: Ticket Assigned - Re: return request
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Jun 2022 16:35:19 +0000

Hi Mohammed yahya,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: return request Dear Centerpoint hi , 
My order number is : 6146857643
i received the wrong order, the whole order is wrong, the types of the socks and the sizes are all wrong, so i ordered a return request, when i called the customer service employee she said that you don’t have any exchange policy, only return and that i have to wait for the shipment to go back to the warehouse and for the money to be refunded to my card, this whole process is not my fault, 
so please i am asking kindly, to send my correct order with the carrier who will collect the return shipment, as a compensation for the mistake that has happened. 
please contact me if you need me this is my mobile number: 0555657997
Thank you for your time, 
Haya. 

> On Jun 2, 2022, at 2:16 PM, Centrepoint <[email-masked]> wrote:
> 
> Please update your pickup address.
> 
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> Thank you for submitting your Click & Collect return request
> Hi Haya Ali, you’re almost there! You can finish returning these products in a few easy steps:
> 	
> 1. Update your pick-up address
> Please enter it  here  so we know where to collect your items from. Your return cannot be processed without a pickup address.
> 	
> 2. Confirm your pick-up
> Our courier partner will send you an SMS to arrange your return pick-up. Your pickup should take place in 2-3 business days.
> 	
> 3. Hand over your return
> Wrap and seal your products in their original packaging, with all tags intact. Our courier partner will give you an acknowledgement receipt when they collect it.
> 	
> 4. Receive your refund
> Your products will take 3-5 business days to reach our warehouse.
> We'll take 1 business day to conduct a quality check.
> Your refund will be issued in 2-7 business days after the quality check.
> Once we transfer your refund, it may take up to 48 hours to reflect in your bank account.
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4444567