Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 May 2022 20:50:07 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hello 
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<div>Am sharing images either send me tray like this or refund me <br>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NDM5MDI3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SMxvNjAWDc8UzGcr0_t0nVkJCV2XNvwJDksL44SsbMg" data-id="2043344390278"><img alt="image2.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NDM5MDI4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gg84iHXClkd6pcICjOSNLBjJVajOtuZKwmkDXfBnw30" data-id="2043344390280"><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 31 May 2022, at 22:18, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr" style="line-height: 1.38">Hi Zahra,<br>
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Thank you for contacting us.<br>
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We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.<br>
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<span style='color: rgb(0, 0, 0); font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap' dir="ltr">We understand you were expecting the item to arrive to </span><span dir="ltr" style='color: rgb(0, 0, 0); font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap'>you
 in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. </span><br>
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<span dir="ltr" style='color: rgb(0, 0, 0); font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap'>We request you to please share with us an image of the item showing
 issue so that we can investigate further and assist you accordingly with this.</span>
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<br>
<span style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap' dir="ltr">We are looking forward to hear from you
 soon. Thank you for your help!</span><br>
<span dir="ltr" style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>​</span><br>
<span dir="ltr" style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>We reiterate our apologies and share your
 understanding and patience.<br>
<br>
Your Friends,<br>
Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4428924