Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 May 2022 16:01:00 +0000

Hi Mohammed yahya,  The customer has responded to the ticket.  Returns  Ticket comment <div>
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Hi actually I've given a wrong parcel to the courier company </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, May 27, 2022 10:36:39 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4409575] - Returns
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<div dir="ltr">Hi Fatima,</div>
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<div dir="ltr">Thank you for contacting us.<br>
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We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.<br>
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We are really sorry if it took longer than usual to get back to you.<br>
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We would like to inform you that you can not return the items to the store as the 14 days of the return policy have already passed.</div>
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<div dir="ltr">We would like to inform you that a new return request for order No. (1667195374) has been created on (27/05/2022) and the request will be received by the transport partner Aramex within 3 to 5 working days. <br>
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In the event that the returns are not received by the transportation partner Aramex within the specified time, please contact us again in order to serve you to the fullest.</div>
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You can also track your return request via the Aramex website (<a href="http://www.aramex.com/track/shipments" rel="noreferrer">www.aramex.com/track/shipments</a>) through the tracking number (42725197421).<br>
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<div>Thank you for your shopping and cooperation with us.</div>
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<div>Do not hesitate to contact us if you have any inquiries.</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4409575